Customer Service Representative

Job Description

We are seeking a motivated and service-oriented Customer Service Representative to join our team at AIR. The ideal candidate will be responsible for providing excellent support to customers, resolving inquiries, and ensuring a positive experience with our company.

Key Responsibilities

• Provide outstanding customer service through active listening and clear communication.
• Resolve customer inquiries and grievances in a timely, professional manner.
• Maintain accurate records and update customer information as needed.
• Perform other related duties as assigned.

Required Skills & Abilities

• Excellent communication skills, including active listening.
• Strong emotional intelligence with the ability to handle sensitive situations.
• Service-oriented mindset with proven problem-solving abilities.
• Proficient computer skills and the ability to quickly learn new software systems.
• Ability to work independently and make sound decisions.

Education & Experience

• High school diploma or equivalent required.
• Previous customer service experience is a must.

Physical Requirements

• Ability to sit at a desk and work on a computer for extended periods.
• Must be able to lift up to 15 pounds when necessary.