Job Description
Job Description
Customer Satisfaction AssociateMedical Wholesaler$16.00-$18.00 per hourTemp to HireMon-Thu, 9:00am-5:00pm; Fri 9:00am-4:00pmColumbus, Ohio (onsite)What the position offers:
- Monthly company-wide activities
- Tie-dye Tuesdays
- Drinks and snacks provided
- After being hired on, the following benefits are offered:
- Fully paid medical benefits
- Dental and vision coverage available
- 401K match
- Family-owned company
What you’ll be doing:
- Uphold professionalism in all interactions with vendors, customers, and colleagues, maintaining a 100% non-hostile environment
- Provide timely and accurate customer support across multiple channels, including e-commerce platforms, email, phone, social media, and in-person interactions
- Proactively engage with customers to offer helpful suggestions, recommendations, and troubleshooting assistance, fostering positive experiences and satisfaction
- Process customer orders and changes, handle payments, address inquiries and complaints, maintain product knowledge, and facilitate returns or exchanges according to established policies
- Offer tech support, troubleshoot product issues, actively listen to customer concerns, and recommend solutions with a focus on customer satisfaction, documenting interactions and escalating unresolved issues as necessary
- Demonstrate comprehensive product knowledge and provide accurate recommendations to clients, while also accurately collecting information and processing quotes
Who we’re looking for:
- Effective communication skills in written and verbal English, demonstrating professionalism and solid comprehension
- Proficiency in customer service techniques, including patience, empathy, and rapport-building
- Ability to resolve problems in a customer-centric manner, maintaining professionalism in difficult situations
- High emotional intelligence, enabling defusing of difficult situations, understanding, managing emotions, and building relationships
- Strong judgment, listening skills, and ability to handle multi-line phone systems and document sales
- Proficiency in data entry, QuickBooks, Windows 10, Microsoft Office, arithmetic computations, and maintaining a positive customer service image
- Current CPR and First Aid certification is preferred, but the company will provide certification training during the first 30 days of employment
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