Program Manager-waiver Case Management
Job Description
Independent Living Partners is seeking an experienced and driven Program Manager to lead our Ramsey County Waiver Case Management program.
ILP is a person-centered social services agency. One of the most rewarding aspects of this position is the opportunity to help individuals organize their lives and work toward a fulfilling, independent life. You will put services in place for individuals, making an immediate impact on people’s lives by helping them access their community for essential needs.
We are seeking a proven leader with two consecutive years of waiver case management experience who requires no training and can lead effectively on day one
Key Responsibilities
- Accept and process referrals; complete client intakes and discharges within established timelines
- Manage new cases until they are assigned to a case manager
- Assign cases to case managers upon completion of the referral and intake process
- Assess areas in the client’s life where assistance is needed
- Develop, monitor, and review individualized care plans tailored to client goals
- Inform clients or legal guardians of service options that best meet their needs
- Review and adjust client care plans regularly to ensure appropriate and effective services
- Assist clients and their families in accessing services, resources, and informal supports: including medical, social, educational, and other services regardless of funding source
- Coordinate services between providers and clients
- Conduct annual renewals, semiannual visits, and monthly check-ins per waiver guidelines
- Coordinate services with interdisciplinary teams to ensure continuity of care
- Maintain accurate and up-to-date documentation in compliance with lead agency and regulatory requirements
- Maintain required billable hours; complete documentation promptly; and ensure client progress is tracked and communicated with the interdisciplinary team
- Provide crisis assessment and intervention to support client safety and well-being
- Provide oversight and leadership for the case management program
- Supervise, train, and support case managers and compliance staff
- Conduct file audits to ensure regulatory compliance
- Complete internal investigations and handle maltreatment reporting
- Evaluate program adherence to regulatory standards and agency benchmarks
- Recruit, onboard, and train new staff, ensuring completion of all required orientation and training
- Monitor and assess employee performance, providing regular feedback and development support
- Submit client progress reports and manage financial authorizations and provider contracts
- Serve as a liaison to lead agencies and county representatives, promoting collaborative problem-solving and positive outcomes
- Conduct quality assurance audits and assist with licensing surveys
Strong knowledge of community resources, disability waivers, targeted mental health case management, Veteran Services and service coordination
If you are passionate about making a difference in the lives of others and possess the required experience, qualifications & skills, we encourage you to apply for this rewarding opportunity as a Program Manager
Required Qualifications
- Bachelor’s degree in Social Work, Nursing , Special Education or Psychology from an accredited institution, or a Master’s degree in a related human services field
- Licensure with the Minnesota Board of Social Work-preferred
- A minimum of 2 years of full-time professional case management experience or 5+ years of experience in a related human services role
- Meets Minnesota Merit System qualifications for social workers (MN Rule 9575)
Additional preferred Qualifications
- Bachelor degree in social work
- 2 years of Program Manager-waiver case management-experience
- Experience in rule 79
- Experience in rule 185
- Experience in targeted mental health case management