Job Description
Job DescriptionWe are looking for a Customer Service Representative to support customers in the aerospace industry from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys building strong client relationships, managing order activity, and keeping communication clear across multiple teams. The person in this role will help ensure customers receive timely updates, accurate quotes, and responsive service throughout the order process.
Responsibilities:
• Deliver courteous, attentive support that creates a positive experience for customers throughout each interaction.
• Work closely with internal teams to help keep spare parts orders moving on schedule and communicate progress as needed.
• Receive quote requests from customers, prepare order-related documentation, and process approved requests into sales orders.
• Investigate account or order issues, identify practical solutions, and coordinate with the appropriate parties to resolve concerns.
• Provide customers with shipping updates and follow through to confirm they have the information they need.
• Maintain accurate records of customer activity, transactions, and service issues within Siebel.
• Prepare routine reports and complete documentation required to support customer service operations.
• Connect customers with additional internal departments or external vendors when specialized service information is needed.
• Handle administrative assignments and other support tasks requested by the management team to meet business needs.• Prior experience in customer service, order management, or a similar support-focused role.
• Working knowledge of SAP and comfort using customer or order management systems such as Siebel.
• Experience entering orders and managing sales quote activity with a high degree of accuracy.
• Strong written and verbal communication skills with the ability to coordinate effectively across departments.
• Proven ability to research issues, solve problems, and provide timely follow-up to customers.
• Solid organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Background supporting customers within aerospace or another technical industry is preferred.