Customer Success Representative (Bilingual English/Spanish)
Job Description
Job Description
Job Description:
We are seeking a dependable and customer-focused Customer Success Representative to join our team. This role requires a strong commitment to reliability, punctuality, and consistent attendance. The ideal candidate will provide exceptional support to customers while helping ensure a positive and seamless experience.
Key Responsibilities:
- Provide customer support in both English and Spanish via phone, email, chat, or other channels
- Respond to customer inquiries and resolve issues in a timely, professional manner
- Maintain accurate documentation of customer interactions
- Process orders, account updates, or service requests as needed
- Follow company policies and service standards
- Maintain consistent attendance and punctuality in accordance with scheduled shifts
- Contribute positively to a collaborative team environment
Qualifications:
- Bilingual in English and Spanish (required)
- High school diploma or equivalent (required)
- Previous customer service or customer success experience preferred
- Strong verbal and written communication skills
- Ability to adapt to a fast-paced environment
- Basic computer proficiency and ability to learn new systems.
- Use Microsoft Office applications (including Excel, Word, PowerPoint, and Outlook)
- Strong reliability, attendance, and punctuality are essential for success in this role
Company DescriptionAt United Employment Solutions, we are a rapidly growing team that prioritizes quality over quantity in every aspect of our business. Our foundation is built upon the core values of Honesty, Passion, Professionalism, and Respect, principles that are championed by every member of our staff and integrated into every department. We pride ourselves on maintaining a dynamic workplace environment where innovation is the heart of our success. We don't just accept new ideas; we actively thrive on them, and we encourage every employee to contribute their perspective, whether it’s a specific departmental improvement or a visionary concept for the entire company. Beyond a collaborative culture, we offer a comprehensive benefits package designed to support your well-being, including Medical coverage with company contributions, affordable Dental and Vision insurance, and company-sponsored Life Insurance. Our team also enjoys robust time-off benefits, including paid holidays, vacation pay, and five annual sick days. If you are looking for a professional home that values your voice and your growth, we invite you to come join our team!
Company Description
At United Employment Solutions, we are a rapidly growing team that prioritizes quality over quantity in every aspect of our business. Our foundation is built upon the core values of Honesty, Passion, Professionalism, and Respect, principles that are championed by every member of our staff and integrated into every department. We pride ourselves on maintaining a dynamic workplace environment where innovation is the heart of our success. We don't just accept new ideas; we actively thrive on them, and we encourage every employee to contribute their perspective, whether it’s a specific departmental improvement or a visionary concept for the entire company. Beyond a collaborative culture, we offer a comprehensive benefits package designed to support your well-being, including Medical coverage with company contributions, affordable Dental and Vision insurance, and company-sponsored Life Insurance. Our team also enjoys robust time-off benefits, including paid holidays, vacation pay, and five annual sick days. If you are looking for a professional home that values your voice and your growth, we invite you to come join our team!