Bilingual Medical Receptionist

Job Description

Job Description

PRIMARY JOB DUTIES include the following. Other duties may be assigned.

Greet and check-in patients, using Epic

Obtain and verify patient demographic and insurance information

Assist medical and clinic staff with urgent patient needs

Explain payment policies and expedite rooming patients in exam rooms and treatment areas

Collect patient co-pays, deductibles and payment for services, strictly following the practice payment policies. (For example, the receptionist is responsible for explaining payment policies and for collecting payment in full at the time of service for self-pay patients)

Enter correct and accurate information into the electronic medical record and practice management system

Schedule patients appropriately following scheduling guidelines

Scan all forms correctly into the appropriate folder for the patient in Epic

Clerical duties: photocopying, scanning, faxing, typing, forms, mailing etc.

Reconcile daily batches and receipts per practice procedures

Maintain a clean and neat work and waiting area

Stock front desk supplies and other areas as instructed by the manager

Assist Physicians and Medical Assistants as needed

Call patients to confirm appointments, follow up office visits and schedule new appointments

Reschedule patient appointments

Establish effective rapport with physicians, coworkers, physician offices, hospitals, and patients