Specialist, Channel Management

Job Description

Job Description

Job Title: Specialist, Channel Management

Reports To: Director, Channel Management

Position Location: Franklin, MA, Buffalo, NY or Remote

FLSA Status: Exempt

Position Summary:

Provide administrative, training, technical support, and sales support to Channel Management. Works to establish effective business relationships within multiple levels with our channel partners. This position requires exercising independent judgment to successfully perform the responsibilities described herein. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.

Key Responsibilities:

• Achieves annual sales; understands and implements ZeptoMetrix and Antylia systems, contracting, and pricing strategies.
• Build relationships to promote sales growth of Channels through outbound contact, conferences/meetings, webinars, etc.; establishes working relationships with end-users and buyers in order to secure sales.
• Is empowered to coordinate efforts with other departments (such as marketing, sales/business development, operations, customer experience, quality, various science groups, and finance) to ensure the satisfaction of and bolster the relationships.
• Support Channel Customers and Direct Customers with Technical Support.
• Provide back up to Technical Support Group
• Clear understanding of laboratory needs related to QC testing, its importance, and molecular testing performed in clinical lab setting (molecular, virology, bacteriology)
• Help develop and nurture channels through researching and understanding the customer’s market (Clinical Labs, Public Health Labs, Urgent Care, Bio-tech, etc.).
• Project management of contracts and negotiations w/ distributor channels
• Working knowledge of Great Plains and Salesforce.
• Supports Channel Managers by assisting w/ opportunities, following up on quotes, providing lead times, managing orders, and answering customer emails.
• Attend and assist with coordination of distributor trade shows, regional trade shows, industry trade shows, sales meetings, preparation for business reviews, and distributor sales representative trainings
• Assists with portfolio expansion of distributors. Maintenance of distributor websites to ensure addition of new products, removal of discontinued products and correct/concise product representation on distributor websites
• Maintains accurate records and the files necessary for proper management of customers.
• Performs other duties as assigned.
  

Education:

• Bachelor’s Degree in a science related fieldfrom an accredited higher learning institution strongly preferred or an equivalent combination of education and experience.

Experience:

• 3 or more years of related experience

Minimum Requirements/Qualifications:

• Inside/Field Sales or distributor sales in related product categories strongly preferred.
• Proficiency in Excel and MS office applications is required and strong database experience is desirable.
• Interpersonal skills to build relationships with and to conduct professional and courteous phone conversation with internal and external customers.
• Must be results oriented and self-motivated; strives to achieve targets and goals; is assertive and proactive.
• Excellent technical and analytical skills as well as the ability to learn, to gain sufficient knowledge of product lines to participate in promotions and probe effectively and to analyze data and compile reports as needed. Must be able to assimilate data and draw conclusions.
• Must possess a customer focused mentality to meet and exceed our customer expectations.
• Ability to manage and execute multiple projects concurrently to successful completion, meet deadlines, and follow-up in a timely manner through excellent organizational, planning, prioritization and multi-tasking skills.
• Ability to work independently and be able to work in a team atmosphere.
• Strong selling and negotiation skills and be confident and poised to independently negotiate and manage a relationship with various customers as well as execute key sales strategies.
• Thrives in a fast-paced, collaborative environment, efficiently works under pressures, within deadlines or other time essential constraints.
• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
• Strong work ethic and an ability to excel within a rapidly changing and growing organization.

Compensation & Benefits:

• Salary Range: $55k-$70k, depending on location, experience, and qualifications.
• Benefits coverage begins day 1, including the following:
  1. Medical, Dental, Vision Insurance
  2. Disability Insurance
  3. Life Insurance
  4. 401(k) company match
  5. Paid Time Off (15 days annually)
  6. Paid Holiday time (10 company-designated days)
  7. Tuition Assistance
  8. Additional benefits available with company package

This position has not been approved for Relocation Assistance.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.