Accommodations/Camping Front Office Staff starting at $16.00

Job Description

Overview:\n

We are seeking enthusiastic and customer-oriented Front Office Staff to join our team at Six Flags Darien Lake Accommodations and Camping. This position plays a crucial role in providing exceptional service to our guests, ensuring a welcoming atmosphere, and assisting with various administrative tasks. The ideal candidate will be passionate about hospitality and committed to enhancing the guest experience.

\n
\nResponsibilities:\n

Key Responsibilities:

\n

\n
1. \n

   Guest Services:

   \n

   \n
   • Greet and welcome guests upon arrival with a friendly demeanor.

   \n

   • Assist guests with check-in and check-out processes efficiently.

   \n

   • Address guest inquiries and resolve any issues or complaints promptly and professionally.

   \n

   • Provide information about park attractions, accommodations, and local amenities.

   \n

\n

2. \n

   Administrative Duties:

   \n

   \n
   • Maintain accurate records of guest reservations and transactions.

   \n

   • Process payments efficently and securely.

   \n

   • Assist in managing the front office operations, including answering phones and responding to emails.

   \n

   • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

   \n

\n

3. \n

   Communication:

   \n

   \n
   • Communicate effectively with guests, team members, and management.

   \n

   • Promote special events, packages, and services to enhance guest experiences.

   \n

   • Provide feedback to management regarding guest needs and suggestions for improvement.

   \n

\n

4. \n

   Safety and Compliance:

   \n

   \n
   • Adhere to all safety and health regulations and company policies.

   \n

   • Ensure the front office area is clean, organized, and welcoming.

   \n

\n

\n
\nQualifications:\n

Qualifications:

\n

\n
• High school diploma or equivalent; additional education in hospitality or related fields is a plus.

\n

• Previous experience in customer service or hospitality preferred.

\n

• Strong communication and interpersonal skills.

\n

• Ability to work in a fast-paced environment and handle multiple tasks.

\n

• Proficient in basic computer skills; experience with reservation systems is an advantage.

\n

• Availability to work flexible hours, including weekends and holidays.

\n

\n

Physical Requirements:

\n

\n
• Ability to stand for extended periods and lift up to 25 pounds.

\n

• Must be able to work outdoors in various weather conditions.

\n

\n

Benefits:

\n

\n
• Employee discounts on park admission and accommodations.

\n

• Opportunities for career advancement within the Six Flags organization.

\n

• A fun and dynamic work environment.

\n