Job Description
Job Description
A leading distribution company in North Miami is looking for a Customer Service Representative to join their growing team. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and has strong attention to detail.
The ideal candidate will be the first point of contact for customers and will play a key role in ensuring smooth order processing and client satisfaction. A large part of the role involves high-volume data entry, so accuracy and efficiency are essential.
Key Responsibilities:
- Serve as the primary contact for customer inquiries via phone and email
- Enter and process orders quickly and accurately in the system
- Provide product, pricing, and order status information to customers
- Coordinate returns, shipments, and resolve customer issues with professionalism
- Communicate with internal departments and vendors to ensure timely delivery
- Maintain accurate customer records and documentation
- Perform additional administrative tasks as needed
- Previous customer service experience, preferably in a distribution, logistics, or office environment
- Strong data entry skills with excellent accuracy and speed
- Proficient in Microsoft Office and comfortable learning new systems
- Strong communication and organizational skills
- Ability to multitask and prioritize in a deadline-driven environment
- A proactive, problem-solving attitude with a focus on customer satisfaction