Marketing Assistant (FT) Cottagewood Senior Communities

Great Lakes Mgmt Co

Rochester, MN, USA

Published: 6/14/2022

Full Time

Job Description

Cottagewood is located on a beautiful 17 acre campus complete with charming courtyards and attractive cottages. We have a compassionate, caring and dedicated team who daily demonstrate our mission, "To Make a Positive Difference in the Lives of Every Person who Comes in Contact with Our Organization". If you enjoy being part of a team, are a caring and compassionate person and love to help people, this position may be a perfect fit for you. Our employees enjoy flexible work schedules, opportunities for advancement and paid comprehensive training! Check us out at https://www.youtube.com/watch?v=9nPsxFpFWKU

We offer competitive wages.
Paid Vacation
Paid sick
Floating holidays
Bereavement Leave
Parental Leave
Medical, Dental & Vision insurance (30+ hours per week)
Long & short term disability (30+ hours per week)
Company paid life insurance (30+ hours per week)
401K

Job Objective(s)
The Marketing Assistant is responsible for providing a successful warm welcoming resident’s move-in and transition to their new home. Summary of responsibilities include but not limited to: Working with the resident and the family in completing and obtaining all required paperwork by communicating with all appropriate parties (resident’s family, physicians, etc.); coordinating appointments and completion of required paperwork and preparing the resident’s Administrative File; conducting the resident’s orientation to their new home. Following the Gentle Touch Health Initiatives quality service standards, ensuring each resident’s move-in and transition to their new home is smooth and successfully following our company values. On occasion, the Marketing Assistant will support the Administrative Assistant with duties pertaining to their particular role, and filling in on an as-need basis.

Essential Responsibilities

Resident Move-in Process
• Manages the move-in process as outlined in the Resident Move-in Checklist
• Meets with the resident and/or family on the day the Community Fee is placed and reviews the Move-in Packet ensuring all Information is explained for understanding
• Coordinates the Resident Assessment with the RN-Case Manager and Assisted Living Coordinator/ Resident Care Coordinator
• Ensures all site and state required paperwork and forms are completed on or before the move-in date by the resident and/or family
• Ensures the completion of the Resident Profile
• Schedules the Resident Agreement Signing
• On the Move-in day, the Marketing Assistant:
o Collects any remaining paperwork
o Reviews the Welcome Packet with the resident and family member(s)
o Orientates the resident and family to the community
o Presents the room to the resident and the family, explains the telephone and emergency procedures systems and other services such as hair care/salon, transportation, activities, etc.
o Arranges lunch or dinner for the resident and family members on the move-in day

Communication
• Maintains an open and ongoing dialogue with the resident and/or family from the time the Community fee is placed through Move-in to ensure a smooth transition for the resident and to identify resident/family needs
• Initiates communication with the resident’s physician and/or family to ensure completion and delivery of the Physician’s Statement and any state-specific forms
• Facilitates the Resident Assessment with the RN-Case Manager and Assisted Living Coordinator/ Resident Care Coordinator
• Assists in the resident and family members in making the emotional connection to the new community through awareness, integration and socialization techniques and engaging activities
• Reviews, reads, notates and Initializes Daily Log to document and learn about pertinent information
• Maintains and protects the confidentiality of resident information at all times

Room/ Apartment Readiness
• Ensures the room/ apartment is ready for the move-in using the Room Readiness Checklist
• Communication with the Maintenance Coordinator any necessary room/ apartment readiness needs

Resident Records and Administrative
• Prepares the resident’s Administrative File according to Gentle Touch Health Initiatives and state specific regulatory compliance

Risk Management and General Safety
• Partners with community team to ensure community is in compliance with OSHA requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations
• Practices safety procedures at all times including Personal Protective Equipment (PPE) fire extinguishers, MSDS (Material Safety Data Sheet) and Lockout Tagout procedures

Training, and Contributing to Team Success
• Actively participates as a member of a team and committed to working toward team goals
• Demonstrates in daily interactions with other
• Committed to serving our residents and guests
• Contributes in the overall engagement programs and processes (customer and employee engagement)
• Attends regular meetings; Town Hall, Department Team Meetings, and others as directed by Supervisor/ Department Coordinator

Training/Online Training
• Fulfills all required training within the required timeframe, including the completion of all training and study application appropriate for the position
• Completes all management training within the required timeframe
• Completes all training required by the state or other regulating authorities including ongoing training per regulations
• Completion of training may be required and/or certificates available per regulations and laws as applicable

Qualifications
• High School diploma/ GED required; Associate and/or College degree preferred
• One (1) year experience in administrative support role
• Previous customer service experience demonstration of customer service skill set
• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
• Competent in organizational, time management skills, attention to details and accurate record keeping skills
• Demonstrates good judgment, problem solving and decision making skills
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), with the ability to learn new applications
• As applicable, all employees who drive a DOT transportation vehicle, must complete DOT testing and understand the key essential duties for safety and regulatory compliance

Physical Requirements (based on essential responsibilities)
Must be able to frequently perform tasks such as, but not limited to, those listed:

In an 8 hour workday, employee may stand / walk:
Hours at one time: 2-4
Total hours / day: 4-6

Employee will lift/carry (Max.lbs.): Frequently: 40 lbs. Occasionally: 70 lbs. Height of lift: 3 - 4 feet Distance of carry: 30 yards

In an 8 hour workday, employee may sit:
Hours at one time: 0 - 4
Total hours / day: 4 – 6

Employee will use hands for repetitive: Simple grasping, pushing and pulling, manipulation

In an 8 hour workday, employee may drive:
60 - 90 minutes, one to two times a week

Employee will support / assist: (Maximum lbs.)
Frequently: 50 lbs.
Occasionally: 150 lbs.
Employee should be able to Squat: Occasionally Bend: Occasionally Kneel: Occasionally Climb: Frequently Reach: Occasionally, 3 feet

General Notes
• This job description is not intended to be all-inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
• Management reserves the right to change job responsibilities, duties and hours as needs prevail.

Gentle Touch Health Initiatives is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. GTHI is an EO Employer/Vets/Disabled.