Job Description
Job Description
1) SUMMARY / OBJECTIVE
- The OPERATIONS MANAGER is responsible for overseeing day-to-day operational activities to ensure efficient production, high product quality, and achievement of organizational goals. This role ensures operational standards, procedures, and performance metrics are maintained to maximize productivity, profitability, and customer satisfaction. The position directly supervises operational leadership and works cross-functionally to ensure timely production, quality assurance, safety compliance, and operational excellence. The Operations Manager is responsible for maintaining regulatory compliance, safety standards, and quality requirements across all operational processes.
2) ESSENTIAL FUNCTIONS
Include the following. Other duties may be assigned.
- Develop, implement, and maintain operational programs and processes that drive efficiency, quality, and continuous improvement. • Oversee daily operational performance including production output, quality standards, on-time delivery, and cost control. • Develop and manage departmental budgets while identifying opportunities to reduce costs, eliminate waste, and improve profitability. • Ensure compliance with safety regulations, operational policies, and applicable regulatory requirements. • Partner with safety teams to support and promote workplace safety programs and a strong safety culture. • Train, coach, and develop supervisors and managers to strengthen leadership capability and ensure operational continuity. • Foster a collaborative work environment that promotes teamwork, accountability, and employee engagement. • Monitor staffing levels and operational resource needs to maintain productivity and efficiency. • Identify and implement process improvements that enhance quality, safety, efficiency, and profitability. • Analyze operational metrics and performance indicators to identify trends, risks, and opportunities for improvement. • Communicate operational performance, challenges, and improvement opportunities to senior leadership. • Collaborate with departments such as Quality, Engineering, Supply Chain, Sales, and Human Resources to align operational priorities. • Ensure adherence to company policies, operational procedures, and quality standards. • Drive accountability for operational performance and ensure teams meet established goals and targets. • Other duties as assigned.
3) COMPETENCIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Strong leadership, communication, and team management skills. • Ability to motivate teams and hold employees accountable for achieving results while fostering a positive work environment. • Demonstrated experience managing operational performance and achieving production or service delivery targets. • Strong organizational, project management, and problem-solving skills. • Experience analyzing operational data and implementing performance improvements. • Proficiency with computer systems including Microsoft Office and operational management software. • Knowledge of safety programs, regulatory requirements, and quality management systems. • Ability to work effectively in a fast-paced, results-driven environment. • Experience with continuous improvement initiatives such as Lean, Six Sigma, or process optimization. • Strong technical and operational understanding of systems, equipment, and workflow processes.
4) SUPERVISORY RESPONSIBILITIES
- Oversees recruitment, hiring, and training of operational employees and leadership staff. • Provides direction and oversight for scheduling, task assignments, and workload management. • Conducts timely and constructive employee performance evaluations. • Handles employee coaching, discipline, and termination in accordance with company policies and procedures. • May oversee multiple supervisors and operational teams depending on organizational structure.
5) WORK ENVIRONMENT
While performing the duties of this job, the employee may occasionally be exposed to operational or production environments that include moving mechanical parts, equipment noise, temperature variations, and other environmental factors. The noise level in the work environment may vary depending on operational areas.
6) PHYSICAL DEMANDS
- Prolonged periods sitting at a desk and working on a computer. • Must be able to occasionally lift up to 15 pounds. • Must be able to walk through operational or production areas as required. • May be required to stand, bend, stretch, or move throughout operational facilities.
7) POSITION TYPE / EXPECTED HOURS OF WORK
- This is a full-time position. Standard workdays and hours are typically Monday through Friday, with additional hours or weekend work required as operational needs dictate.
8) TRAVEL
- > 5% travel requirement
9) REQUIRED EDUCATION & EXPERIENCE
- Bachelor's degree in business, operations management, engineering, or a related field preferred. • Several years of experience in operations management, manufacturing, logistics, or related operational leadership roles. • Demonstrated experience managing teams and overseeing operational performance.
10) PREFERRED EDUCATION & EXPERIENCE / LANGUAGE SKILLS
- Ability to read, analyze, and interpret operational documents, reports, and procedures. • Ability to write reports, correspondence, and operational documentation. • Ability to effectively present information to employees, leadership, and stakeholders. • Bilingual language skills may be beneficial depending on workforce demographics. • Ability to perform basic mathematical calculations including percentages, ratios, and performance metrics.
11) ADDITIONAL ELIGIBILITY QUALIFICATIONS
- Strong understanding of written and spoken English including grammar, spelling, and composition.
12) WORK AUTHORIZATION
- Must be authorized to work in the United States as a condition of employment.
- EEO STATEMENT
- Bright Innovation Labs is an equal opportunity employer. Bright Innovation Labs does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.
- OTHER DUTIES
- Subject to change.
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