Job Description
Job DescriptionSalary: $17 - $19/Hourly based on experience
JOB SUMMARY: This position is the first point of client contact at HACES, providing exemplary customer service and administrative support to visitors, clients, and staff. Primary responsibilities include managing the front desk, answering and directing phone calls, coordinating appointments, and performing various administrative tasks to ensure the smooth operation of the department. The ideal candidate should possess strong communication skills, impeccable organizational abilities, and a friendly demeanor to effectively represent HACES values.
ESSENTIAL DUTIES:
- Answer incoming calls, screen, and route calls to the appropriate case manager
- Listen to voicemails and return missed calls
- Screen clients for eligibility
- Provide requirements to clients via text, email, or in person
- For new clients, schedule an initial appointment with the case manager for screening and determination and log into calendar
- Check database or calendar for returning clients and notify case workers accordingly
- Schedule follow-up appointments for clients with designated program staff
- Call clients for appointment reminders and/or send text messages; leave voicemail when there is no answer
- Attend walk-ins and provide information as instructed by case managers
- Receive and organize intake documents for case managers as instructed. Any client who requests additional assistance with an intake, inform the case manager in a timely manner
- Perform other duties as needed to achieve the goals of the programs and the organization
SKILLS:
- Ability to take initiative and work with a team
- Excellent time management skills, ability to multitask and prioritize work
- Attention to detail and problem solving skills
- Strong organizational and planning skills in a fast-paced environment
QUALIFICATIONS:
- Associate Degree or High School Diploma
- Two years experience as a receptionist
- Prior experience with Microsoft Office and G-suite
- Excellent communication skills and customer focused
- Adept at prioritizing, scheduling, and multitasking
- Bilingual proficiency in Spanish and English is required
PHYSICAL DEMANDS:
- The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is required to operate normal office equipment and use a computer for extended periods.
HACES is an EEO employer that provides employment opportunities either salaried or volunteered regardless of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.