Job Description
Job Description
Meet Meritech
Ready to Join the Hygiene Revolution?
With a 12-second wash cycle that uses 75% less water than a manual handwash (while eliminating the same 99.9% of pathogens), Meritech's CleanTech Automated Handwashing technologies are changing the hygiene game for thousands of companies in food production, packaging, entertainment, travel, and more. Our innovative technology has been developed and refined over decades by an experienced team of sanitation, food safety, and healthcare experts.
We’re looking for a customer-focused Account Services Coordinator to support our CleanTech Plus program and ensure a smooth, positive experience for our customers. In this role, you’ll manage account onboarding, order processing, contract renewals, and recurring shipments, while collaborating across departments to resolve billing issues and keep operations on track. If you thrive in a fast-paced environment and enjoy staying organized, solving problems, and building strong customer relationships, this could be a great fit.
Who You Are
This role would be a great fit if you enjoy:
- Conducting outreach and managing customer accounts.
- Processing orders and tracking contract renewals.
- Adapting quickly to shifting customer needs.
- Collaborating with sales, accounting, and operations.
- Using data to ensure service continuity.
- Providing accurate, timely, and professional support.
What We Offer
As a Meritech team member, you’ll receive:
- $22.00 - $24.00 per hour to start, payroll every other Thursday.
- A comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and 401(k) with company contributions.
- 3 weeks annually of paid-time-off and sick leave accrual, with increases based on tenure.
- Paid company holidays.
Job Requirements
We’re looking for someone who is:
An equivalent combination of education, training, and experience may substitute.
- Accuracy and strong attention to detail, especially in data entry and financial documentation, with a desire to deliver high-quality and accurate work while navigating and working from multiple systems.
- Strong organization, listening and communication skills (written and verbal).
- Excellent people skills, with a positive and enthusiastic demeanor, with the ability to balance customer service with internal priorities by using good judgement and problem-solving skills.
- Ability to work effectively as part of a team and independently.
- Highly dependable with strong follow-through and a strong work ethic.
- Comfortable in fast-paced, deadline-driven environments.
- Previous experience in customer service, data entry, and operations, is preferred.
- Experience working with purchase orders, contracts, or billing processes is a strong plus.
- 2+ years in a customer-facing, post-sales, or operations support role (B2B preferred).
- Proficient with Salesforce, Microsoft Office Suite, and SharePoint.
- Bachelor’s degree in business, communications, or related field preferred.
- Able to regularly perform the following physical requirements, with or without accommodations:
- Frequently: Ability to utilize basic office equipment such as computer, keyboard, printer, phones.
- Frequently: Communicate via phone call, email, chat, and other methods with customers, internal staff, and others.
- Frequently: Prolonged periods working at a desk and/or computer.
- Occasionally: Must be able to lift up to 15 pounds at a time.
Meritech Employee Management, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, no employee or applicant will be denied equal opportunity because of race, color, sex, national origin, religion, age, disability, pregnancy, sexual orientation, gender identity, genetic information, retaliation, or any other non-merit-based factor.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without advanced notice.
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