Job Description
Job DescriptionSalary:
The Sales Consultant is responsible for guiding qualified leads through in-depth 1:1 consultations via phone, Zoom, or in person (if applicable), identifying their needs, and presenting the best service options to convert them into clients. This role requires strong sales acumen, empathy, and critical thinking to build trust, handle objections, and ensure a smooth onboarding process.
Operating in a fast-paced environment, the Sales Consultant must effectively track their consultations, update client records in the lead management system, and follow up on previous consultations to drive conversions. They will also handle contract creation and process initial payments using the firm's payment platform.
The ideal person has a strong background in service-based sales, preferably within the legal industry, and possesses the adaptability and patience required for hour-long client discussions.
Position Responsibilities:
- Conduct one-on-one consultations with potential clients via phone, Zoom, or in person (if applicable), guiding them through available legal service options.
- Utilize a consultative sales approach to address client concerns and provide tailored solutions.
- Accurately document all consultation details in the lead management system.
- Create and present contracts, ensuring transparency in pricing and service details.
- Process initial payments using the firms payment platform.
- Maintain an organized schedule and ensure all assigned consultations are completed.
- Follow up with leads who have previously consulted but have not yet signed a contract.
- Work closely with the Sales Manager to optimize lead conversion strategies.
- Stay updated on the firms service offerings and legal industry trends.
- Maintain professionalism, patience, and empathy during lengthy consultations.
Education:
Mandatory Requirements
- High School diploma or equivalent.
- Bachelors degree preferred but not required.
Qualifications
- Proven experience in consultative sales, preferably in a law firm or service-based industry.
- 2 years of immigration law experience is required.
- Experience working with CRM or lead management software.
- Strong communication and interpersonal skills.
- High emotional intelligence and ability to build client trust.
- Critical thinking and problem-solving skills.
- Ability to manage lengthy client discussions with patience and professionalism.
- Tech-savvy with proficiency in CRM, lead management, and payment processing software.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced, high-volume environment.
Life at Lincoln-Goldfinch Law
Were not your typical law firm. We are a team of passionate, driven professionals who genuinely care about the work we do and the people we serve. We believe success is a team effortwe celebrate each others wins, support one another through challenges, and always have each others backs. Collaboration isnt just encouraged; its how we operate. When something needs to be done, we step up. Thats not my job doesnt exist in our culture.
We embrace technology and efficiency, always looking for ways to improve our work and client experience. Policies and procedures arent just rules to follow; theyre tools that help us work better as a team and deliver the best results to our clients.
Our team brings energy, enthusiasm, and attention to detail to every task. But above all, we lead with empathy. Our clients come to us during some of the most critical moments of their livesseeking safety, security, and a better future for themselves and their families. We are here to guide them with care, expertise, and integrity, ensuring they feel heard, supported and empowered. If youre looking for a workplace where your contributions truly matterto both your team and the people whose lives youre helping changeyoull fit right in.
Who We Are
Lincoln-Goldfinch Law is an award-winning immigration law firm based in Austin, Texas. Since 2015, weve helped thousands of families navigate the immigration system, reunite with loved ones, and build a brighter future. We work with clients across the U.S. and around the world in both English and Spanish.
Our firm was founded by Kate Lincoln-Goldfinch, an immigration attorney dedicated to advocating for immigrant families and asylum seekers. Kates passion for justice and commitment to uplifting underrepresented communities continue to shape the culture and mission of our firm.
At Lincoln-Goldfinch Law, we believe that every individual deserves to feel safe, secure, and empowered. Our mission is to provide peace of mind and security to the families we serve, ensuring they have the support and legal guidance they need to build a better future.
Lincoln-Goldfinch Law is an Equal Employment Opportunity Employer. We do not tolerate discrimination on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing a diverse, joyous, and welcoming work environment free of harassment or discrimination. Everyone on our team is responsible for upholding a culture where clients and colleagues are treated with kindness, professionalism, and dignity.
Our Core Values
COMMITMENT TO EXCELLENCE We are a constantly evolving organization that is committed to improving ourselves, our processes, our results, and our impact. We are agile in an effort to make today better than yesterday.
INTEGRITY We believe in open communication - giving and getting honest, constructive feedback. We proactively take ownership for our mistakes, creating a culture of accountability and continuous improvement. We celebrate the lessons learned from our experiences.
IN THIS TOGETHER We embrace the principle that when we set our teammates up for success, we all succeed. And when a client doesn't receive exceptional service, we have a shared responsibility to learn from the failure. We acknowledge our individual accountability in collectively providing an unparalleled client experience.
PASSION We care intensely about the success of our clients and our team members. We are tenacious and persevere through challenges with optimism and creativity. We are confident in ourselves and our impact on the world.
JUSTICE Together, we uplift the underrepresented, promoting equality and driving positive change in our communities. We believe that everyone deserves equal rights, opportunities, and privileges.