Patient Care Coordinator

Job Description

Job Description

Job Summary

The Patient Care Coordinator is responsible for managing daily front office operations and serving as the first point of contact for patients. This role ensures a welcoming, organized, and efficient environment while coordinating patient scheduling, intake, and communication between patients, providers, and staff.

Job Qualifications:

Physical Requirements

• Ability to sit, stand, and move throughout the office for extended periods
• Occasional lifting of office supplies (up to 20 lbs)

Additional Expectations

• Maintain a professional appearance and demeaner
• Demonstrate reliability, punctuality, and teamwork
• Support overall clinic efficiency and patient satisfaction

Skills

• Proficiency in basic computer applications (Microsoft Office, EMR systems, Excel)
• Attention to detail and accuracy
• Excellent organizational and multitasking abilities
• Strong communication and interpersonal skills

Patient Interaction & Customer Interaction

• Greet patients and visitors in a professional, friendly manner
• Answer incoming phone calls and respond to all inquiries
• Provide clear information regarding appts, services, and office policies
• Ensure a positive patient experience from check-in to check-out

Scheduling & Coordination

• Schedule, confirm, and reschedule patient appts
• Coordinate provider schedules and optimize appt flow
• Send appt reminders and follow up on missed appts

Patient Intake & Documentation

• Collect and verify patient demographics, insurance, and medical information
• Ensure all intake forms and required documentation are completed accurately
• Maintain and update patient records in the EMR system

Insurance & Administrative Support

• Verify insurance eligibility and benefits prior to appts
• Assist with obtaining referrals and authorizations as needed
• Communicate with billing team regarding patient information and documentation

Office Operations

• Maintain a clean, organized, and professional front office
• Monitor office supplies and communicate when things are low
• Scanning, filing, and general administrative tasks

Compliance & Confidentiality

• Follow HIPPA guidelines and maintain patient confidentiality at all times
• Ensure compliance with company policies and healthcare regulations

Education & Experience

• High School Diploma or Equivalent required
• Previous experience in a medical office is preferred but willing to train the right person
• Experience with EMR systems and insurance verification is a plus

Company DescriptionAt Johnson Prosthetics & Orthotics, we are dedicated to improving the quality of life for our patients by providing exceptional prosthetic and orthotic care. We are a family owned, veteran owned business and our goal is to treat each of our patients and team members like family and to provide an environment where each person feels valued.

Company Description

At Johnson Prosthetics & Orthotics, we are dedicated to improving the quality of life for our patients by providing exceptional prosthetic and orthotic care. We are a family owned, veteran owned business and our goal is to treat each of our patients and team members like family and to provide an environment where each person feels valued.