Funeral Home Office Administrator

Job Description

Job Description

Funeral Home Office Administrator

McAlister-Smith Funeral & Cremation – Mount Pleasant, SC

Are you highly organized, compassionate, and passionate about serving families during some of the most meaningful moments of their lives?

McAlister-Smith Funeral & Cremation is seeking a Full-Time Location Administrator to join our Mount Pleasant team. This is more than an office role — it is a key position that directly impacts the experience of every family we serve.

As the first point of contact for many families, you will help create a warm, professional, and seamless environment while partnering closely with our Funeral Directors to ensure every detail is handled with care and excellence.

Why Join McAlister-Smith?

• Be part of a respected, family-focused organization serving the Charleston community
• Work in a professional, supportive, and mission-driven environment
• Monday–Friday schedule (No nights)
• Competitive benefits package including:
• • 401(k) with company match
  • Health, Dental & Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Employee Assistance Program

What You’ll Do

This role blends organization, communication, technology, and service. Your responsibilities will include:

• Greeting families and visitors with warmth and professionalism
• Managing incoming and outgoing calls
• Coordinating chapel appointments, events, and staff schedules via Google Calendar
• Entering and managing case information in The Director’s Assistant (TDA) software
• Maintaining accurate records in Community Connections
• Preparing the Arrangement Room for family conferences
• Assisting Funeral Directors during arrangement meetings with data entry support
• Managing post-conference action items, including:
• • Writing and submitting obituaries
  • Preparing register books and service folders
  • Creating tribute DVD slideshows
  • Coordinating police escorts
• Assisting with chapel and visitation setup, including flower placement and service preparation

Your attention to detail ensures every service is executed flawlessly and every family feels cared for.

What We’re Looking For

• Highly organized and detail-oriented
• Strong computer and data entry skills
• Comfortable multitasking in a fast-paced environment
• Professional communication skills (in person and by phone)
• Ability to handle sensitive situations with compassion and discretion
• Team-oriented mindset

Schedule

• Monday–Friday
• 9:00 AM – 4:00 PM
• Occasional additional hours as needed
• No nights