Job Description
Job DescriptionWe are looking for a dedicated Data Entry Clerk to join our team in Los Angeles, California. This contract position offers an opportunity to contribute to a non-profit organization by ensuring accurate processing of data and maintaining essential records. Ideal candidates excel in organizational tasks, customer service, and working within a team environment.
Responsibilities:
• Process provider payments by reviewing attendance sheets and payment records in alignment with organizational policies and funder regulations.
• Upload and manage claims within the Care Control system to ensure timely processing.
• Assist parents and providers with completing attendance sheets and navigating the Care Connect Portal.
• Handle customer inquiries related to claims and payments through inbound calls.
• Collaborate with supervisors and subsidy teams to address and resolve pending claim issues.
• Guide providers in setting up and using Provider Pay Cards effectively.
• Organize and maintain filing systems for attendance sheets and related documentation.
• Provide backup support to the payments department to ensure seamless operations.
• Deliver exceptional customer service both internally and externally.
• Participate in team meetings, trainings, and contribute to departmental goals and deadlines.• Proficiency in data entry tasks, including typing and 10-key skills.
• Strong customer service skills with experience in handling inquiries and correspondence.
• Familiarity with Microsoft Excel and Word for documentation and reporting.
• Ability to organize files and maintain accurate records.
• Competence in performing basic calculations and verifying data.
• Experience with scanning and digitizing documents for efficient recordkeeping.
• Excellent attention to detail and ability to manage multiple tasks effectively.
• Strong communication skills, both written and verbal, to interact with team members and clients.