Membership Operations Coordinator/Administrative Assistant

Job Description

Job Description
Proficient Computer and Phone skills
Hours: 9am-5pm 7-hour workday

Title of Position: Membership Coordinator and Administrative Assistant

Job Summary
The Membership Coordinator serves as a primary frontline resource for Association members and prospective members. This role provides consistent, high-quality administrative and customer service support related to membership services, onboarding, broker compliance processes, and general office operations. The position requires a high level of accuracy, professionalism, discretion, and adherence to established policies and procedures, while contributing to a positive and responsive member experience.
Primary Duties and Responsibilities
Membership Services & Support
• Serve as the point of contact for current and prospective members in person, by phone, and through electronic communication.
• Respond to routine membership inquiries, providing accurate and timely information regarding Association benefits, policies, and procedures.
• Process membership applications, renewals, severances, and office transfers in accordance with established guidelines and timelines.
• Create, update, and maintain accurate member records within membership databases and MLS systems.
• Assign Supra keys and provide assistance with lockboxes and member store transactions as directed.
• Prepare and issue Letters of Good Standing upon request and in accordance with policy.
Broker Compliance Administration
• Serve as the primary staff resource for day-to-day broker compliance administration under established policies and supervisory oversight.
• Maintain, update, and track LFRO (Limited Function Referral Office) and MLO (Mortgage Loan Originator) records in compliance with regulatory requirements and audit standards.
• Coordinate annual LFRO and MLO renewals, including collection and tracking of required documentation; monitor completion status and follow up with brokers and agents as needed.
• Monitor license status using DRE resources; identify discrepancies, expirations, or irregularities and escalate non-routine issues for review and guidance.
• Prepare routine compliance reports and supporting documentation for internal review and audit purposes.
• Draft and distribute standard compliance notices and reminders using approved templates; elevate exceptions or concerns as appropriate.
Operational & Administrative Support Functions
• Receive and process member payments (cash, check, and electronic) in accordance with established financial controls and procedures.
• Reconcile the cash drawer and prepare daily payment batches for handoff, ensuring compliance with segregation of duties requirements.
• Assist with the coordination and delivery of New Member Orientation sessions.
• Provide logistical and administrative support for meetings, orientations, and Association events as assigned.
• Maintain organized electronic and physical files related to membership, compliance, and financial activities.
• Create and send member correspondence via mail
• Perform routine administrative, clerical, and data entry tasks in accordance with established procedures and service standards.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company DescriptionThis company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.