Relationship & Outreach Coordinator

Job Description

Job Description

The Real Job

This role is about relationships first — always.

I’m a top-producing loan officer and branch leader juggling a lot: selling, prospecting, recruiting talent, building Realtor relationships nonstop, keeping the branch rolling, managing culture and that family feel, reviewing profit and performance, and making sure the business keeps growing.

I need a right hand who can help me juggle it all — someone who stays close, anticipates needs, and keeps relationships, communication, and momentum moving while I handle the big picture.

The Details:

• Full-time, hourly, in-office role (not remote)
• Full benefits package, including:
• Medical
• Dental
• Vision
• 401(k)
• Paid time off & holidays
• Real responsibility, real growth, real impact

Apply with your resume.

Bonus points for Canva samples, writing samples, or social media work.

Compensation:

$42,000 - $58,000 yearly

Responsibilities:

What You’ll Do (In Order)

Relationships & Communication (Top Priority)

• Help manage communication with Realtors, referral partners, clients and potential recruits
• Draft emails and messages in my voice
• Keep partner and client lists organized and up to date
• Support consistent follow-ups, appreciation, and touchpoints
• Jump in so I’m not doing 100% of the communication myself

Brand, Culture & Visibility

• Support daily social posts, reels, and stories
• Create Canva graphics that feel modern and professional (not juvenile or trendy-for-the-sake-of-it)
• Help showcase our culture, wins, and family vibe
• Support recruiting through branding and visibility

Personal Support & Creative Execution

• Help with gifting, birthdays, and referral partner appreciation programs
• Research creative gift ideas and execute them
• Run occasional errands (returns, pickups, orders) to keep things moving
• Handle the small but important details so nothing drops

Growth Projects

• Help move bigger ideas forward (CE classes, events, podcasts, content, etc.)
• Keep longer-term projects alive week-to-week while daily business always comes first

Qualifications:

Who You Are

You’re:

• Confident, bubbly, and socially sharp
• Comfortable communicating with professionals
• Organized and great at keeping lists, follow-ups, and details tight
• Adaptable when priorities change (sometimes quickly)
• Able to take feedback without taking it personally
• Creative, but with polished, professional taste

Experience in the mortgage or real estate industry is a bonus — not required

The Vibe Check

This is not a quiet desk job.

This is a true right-hand role with variety, trust, and fast days.

You’ll thrive here if you:

• Love people and communication
• Enjoy creative work with direction
• Stay confident when feedback comes fast
• Want to grow alongside a high-energy business and boss

About Company

CCM is America’s #1 Retail Mortgage Lender. We have more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C., and Puerto Rico. In 2024, our team closed over 88,000 home purchases — making 1 in 37 homes a CCM home.