Job Description
Job Description
Position: Case Manager I-III MCOT [1260]
Program: Amarillo, Texas – Mobile Crisis Outreach Team (MCOT)
Salary range:
Case Manager I: $40,809.60 Annually
Case Manager II: $43,305.60 Annually
Case Manager III: $46,009.60 Annually
Shift available: Full-time
At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”
Essential duties and responsibilities:
- Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
- Responsible for the delivery of crisis intervention services and follow up for people in the upper 21 counties of the Panhandle of Texas
- Work as part of a Mobile Crisis Outreach Team (MCOT) to provide direct care services for the TPC service area
- Work closely with community stakeholders including law enforcement (CIT, police officers, judges, sheriff’s), hospitals and other social services
- Provide community education to help others access crisis services and understand mental health conditions and treatment resources
- Work with people experiencing a crisis using person-centered approaches
- Document all interventions according to agency standards
- Be a part of an after-hours on-call rotation
- Some travel may be required to reach more rural areas of the Texas Panhandle
- Requires visiting hospitals to meet with clients, establish care plans, and continue providing care after the clients are discharged and move into their community
- All services will be provided using evidence-based practices that are person-centered and trauma-informed
- Need to have the skills necessary to build rapport and establish trusting relationships with clients right after a crisis situation
- Introduce clients to a range of services offered by TPC and other community services and will provide care coordination to facilitate access to these resources
- Participate in multidisciplinary team meetings and case staffing to develop treatment approaches that best fit the needs to the client
- Maintain same-day, next-day documentation requirements and a 95% or higher compliance average for all individuals served
- Other essential functions and tasks necessary to carry out the purposes of the position will be required
- Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised
Required qualifications to be successful in the job:
- Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing
- For Case Manager I, no experience required
- For Case Manager II, minimum one (1) year of experience in behavioral health case management
- For Case Manager III, minimum two (2) years of experience in behavioral health case management
- Graduate work in a related field may be substituted for up to one (1) year of experience
- Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents: www.texaspanhandlecenters.org/careers
- Must have a valid Texas driver’s license and be insurable under agency vehicle policy
- Must be 18 years of age or older
Preferred qualifications to be successful in the job:
- Previous experience in mental health crisis de-escalation and intervention
- Understanding of person-centered and trauma-informed care principles
- Ability to build rapport quickly and effectively with individuals from diverse backgrounds
- Excellent communication, interpersonal, and conflict resolution skills
At TPC, passion and meaningful work are rewarded! We offer employees:
- Click here for TPC’s FY2026 Summary of Benefits
- 501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
- Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
- Employer paid life insurance (1.5 times employee’s salary)
- Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
- Paid time off – PTO accrual, Holidays
- One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
- Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
- Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
- Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone