Job Description
Job Description
Job Summary:
This role provides primary customer service and hands-on support for test equipment (TE) activities, including rentals/demos, vendor portal processing, quoting/order entry, and service coordination. The Coordinator manages the TE rental pool end-to-end (RMAs, POs, Vendor Transfers), tracks equipment location and return status, ensures accurate invoicing, and supports funnel reporting for Vendor(s). A key expectation is providing an initial level of customer technical assistance, particularly for test equipment, and documenting troubleshooting steps before escalating to the manufacturer.
Key Responsibilities:
1. Supports the TE Manager as a point of contact for customers regarding test equipment orders, rentals, returns, and service needs; provide timely updates and professional communication.
2. Provide first-level technical assistance and service coordination for test equipment issues; document steps taken and escalate to manufacturers as appropriate.
3. Manage the TE rental/demo pool end-to-end: maintain accurate tracking of equipment location, rental periods, and return status; invoicing, proactively follow up to ensure on-time returns.
4. Obtain RMAs from manufacturers when required; coordinate with Purchasing to obtain POs; complete Vendor Transfers (VTs) and related transactions.
5. Manage vendor/customer portals (e.g., Coupa, Aeroxchange): process POs received through portals and submit required invoices and documentation after shipment to reduce exceptions and delays.
6. Maintain vendor funnel reports and update daily (or as new quotes are entered) to reflect current quoting activity and opportunity progress.
7. Assist Customer Service team with the phone pool, quotes, orders and invoices.
Qualifications:
1. 2+ years of experience in customer service, sales support, order administration, service coordination, or a related role (aviation, avionics, or test equipment experience preferred).
2. Proven ability to manage detailed transactional workflows (RMAs, POs, transfers/VTs, returns, invoicing) with strong accuracy and follow-through.
3. Experience using vendor/customer portals (preferred).
4. Strong organizational skills and ability to track multiple active rentals/returns and customer service issues simultaneously.
5. Customer-focused communication skills (written and verbal) with a solutions-oriented approach.
6. Ability to learn basic troubleshooting and provide initial technical assistance; comfortable documenting steps taken for effective escalation.
7. Proficiency with ERP/order entry systems and Microsoft Office/Excel; able to maintain reports and trackers.
Company DescriptionCompany Overview
For over 50 years, EDMO Distributors has secured a reputation as one of the most reliable sources for aircraft electronics, test equipment, installation supplies, wire and cable, tooling, and pilot supplies. That long-term success has been dependent upon strategic partnerships with manufacturers and companies EDMO trusts to bring high quality, value driven products to market. Today, EDMO represents more than 300 manufacturers and serves commercial, corporate, military, and general aviation customers in the fixed-wing and rotor markets.
Company Description
Company Overview\r\nFor over 50 years, EDMO Distributors has secured a reputation as one of the most reliable sources for aircraft electronics, test equipment, installation supplies, wire and cable, tooling, and pilot supplies. That long-term success has been dependent upon strategic partnerships with manufacturers and companies EDMO trusts to bring high quality, value driven products to market. Today, EDMO represents more than 300 manufacturers and serves commercial, corporate, military, and general aviation customers in the fixed-wing and rotor markets.