Job Description
Job Description
Thank you for your interest in the The Vault Hostperson position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.
Job Summary
The Vault Host plays a key role in welcoming and engaging guests while building lasting relationships that enhance their overall resort experience. This position is responsible for generating interest in The Vault by actively connecting with guests, distributing promotional materials, and serving as a knowledgeable resource throughout the resort. The VIP Host communicates upcoming events and offerings with enthusiasm and professionalism, ensuring that every interaction reflects the inviting and vibrant atmosphere of The Vault. In this role, the VIP Host not only provides accurate information but also creates excitement, encourages participation, and ensures each guest feels valued, informed, and inspired to discover all that The Vault has to offer.
Education & Experience
• High School diploma or equivalent.
• Minimum of 2 years of bartending experience in a high-end or craft cocktail bar; experience in a luxury hospitality setting is preferred.
• Proven expertise in classic and contemporary cocktails, flavor pairings, and mixology techniques.
• Experience with house-made ingredients, infusions, syrups, bitters, and sustainable bar practices.
• Must be of legal age to serve alcoholic beverages under local law.
• Strong customer service skills.
• Fully bilingual (English and Spanish).
• Valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.
• Must possess or be eligible to obtain a valid Casino License issued by the Puerto Rico Gaming Commission.
Skills and Competencies
• Maintains strong attention to detail, ensuring all guest interactions, communications, and presentations reflect the exclusivity and high standards of The Vault.
• Demonstrates the ability to engage guests with professionalism and enthusiasm, providing clear and accurate information about events, offerings, and promotions.
• Develops and delivers memorable, immersive experiences for guests, maintaining the character and mystique of the speakeasy concept.
• Manages time effectively, prioritizing tasks to maintain quality and consistency during high-volume periods, special events, and peak resort times.
• Maintains a polished and professional demeanor at all times, even in fast-paced environments, ensuring guest satisfaction and adherence to luxury service standards.
• Possesses strong interpersonal skills to build and nurture relationships with guests, colleagues, and resort staff across departments.
• Communicates clearly and professionally, educating guests about The Vault’s offerings, events, and the stories behind the concept to enhance their experience.
• Exhibits discretion, subtlety, and professionalism, maintaining the speakeasy’s exclusive and immersive atmosphere in all interactions.
• Has knowledge of luxury service standards such as Forbes Travel Guide or AAA Diamond Rating, and incorporates those standards into every guest interaction.
Physical Requirements
• Must be able to stand or walk for an entire shift.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Must have the physical stamina and ability to work efficiently in a fast-paced, high-traffic environment.