On Call Coordinator III/Operations Support Admin (Weekend)

Published: 6/14/2022

Job Description

The On-Call Coordinator III is an advanced-level operations and dispatch position responsible for overseeing and coordinating all aspects of the Amphibious Medics On-Call Response Program. This role serves as a primary point of contact for clients, employees, providers, and field personnel, ensuring timely injury response, effective resource deployment, and seamless operational support.

The Coordinator III independently manages scheduled and on-demand eVisit requests, dispatches field technicians, coordinates medical services, and oversees incident workflows from initial notification through resolution. In addition to on-call response duties, this position provides operational support within the Orlando office, assisting inventory department as business needs require.

eVisits are face-to-face, real-time video medical visits used to support clients in the assessment, documentation, coordination of care, and claims management following workplace injuries and illnesses.

Work Schedule

Flexible position start availability around your schedule.

Weekend Shift Coverage (Sat-Sun)

0800-1830 EST 10.5hrs per day

Location: (In Office) Orlando, FL 32809

Essential Job Duties

Coordinate and manage active workplace injury incidents from initiation through completion.
Conduct and schedule eVisit appointments via video and telephone platforms.
Dispatch and coordinate field technicians, medical providers, and other response resources as required.
Communicate effectively with clients, injured employees, medical providers, and internal teams throughout the response process.
Collect, document, and maintain accurate incident records and case documentation.
Monitor multiple communication channels simultaneously while prioritizing urgent requests.
Guide callers through triage, injury reporting requirements, and next-step recommendations.
Ensure service level expectations and response time objectives are met.
Assist with inventory management, order fulfillment, stocking, and supply organization within the Orlando operations facility.
Support cross-functional departments with administrative and operational initiatives as required.
Identify workflow improvements and assist in training or mentoring less experienced coordinators.
Maintain a high level of professionalism, confidentiality, and customer service during all interactions.

Position Pay & Advancement

Coordinator III – Dispatcher

Pay Range: $23/hour
6‐Month Review: $1–$2 increase

Qualifications

Experience in dispatching, emergency response coordination, healthcare operations, or a related field preferred.
Ability to work independently and make sound decisions in fast-paced environments.
Strong multitasking, organizational, and problem-solving skills.
Excellent verbal and written communication abilities.
Comfortable utilizing multiple software platforms, communication systems, and documentation tools simultaneously.
Ability to remain calm and professional during high-pressure situations.
Proficiency with Microsoft Office applications and web-based business systems.

Preferred Skills

Experience coordinating mobile workforce operations or field service dispatching.
Experience in occupational health, workers' compensation, healthcare administration, EMS, public safety dispatching, or emergency response operations.
Familiarity with inventory management and order fulfillment processes.
Leadership experience or demonstrated ability to support team development and operational excellence.

Requirements

Minimum Requirements

· 2-4 years of experience in 911 emergency medical response

· Proficient in Microsoft Office

· Bilingual in Spanish

Education / Certification

· NREMT or State EMT-B (or above)

· High School Diploma (or equivalent) required

Preferred Qualifications

· Some furthered education (i.e. college, vocational school, etc.)

· Phone experience, either in an office, dispatch, or recruiting environment

· 1 year experience in an administrative / office environment.

Benefits

Amphibious Medics is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

Amphibious Medics full time benefits package includes health insurance, dental, vision, HSA, FSA, paid time off, life insurance, long-term disability, 401K, wellness benefits, commuter benefits, and discount programs where applicable. Most part-time employees may also qualify for partial benefits.

Amphibious Medics is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug test and background investigation.

\nCompany Description

AMPHIBIOUS MEDICS
A Veteran Owned Small Business

Amphibious Medics was founded by Mike Donoghue, a diver and set medic, to serve the marine side of LA media productions. We moved into the construction first aid industry after numerous requests from non-entertainment entities. We are now proud to be part of some of the most important construction projects and high profile productions in the country. In 2011, with a nationwide staffing network in place, the Amphibious Medics emergency response and dive teams were in position to “get dirty” with the nation’s largest obstacle racing events, including Tough Mudder and Spartan Race. The high energy excitement of these extreme events has ignited a passionate following among emergency services personnel across the U.S. who are eager to share in the professional challenge that comes with working as an Amphibious Medic.

Our nationwide network of medics are thoroughly screened by our multi-layered vetting process. To be an Amphibious Medic, membership in the National Registry of EMTs and Paramedics alone is not enough – our crew must demonstrate medical authority and responsibility. Attitude, professionalism, and personal appearance are all considered in the exclusive Amphibious Medics hiring process, assuring our clients that responsive and enthusiastic people, each with a passion to serve, are part of your project.

Amphibious Medics is recognized as a Disabled Veteran Business Enterprise, and is a Certified Minority Business Enterprise.

Company Description

AMPHIBIOUS MEDICS\r\nA Veteran Owned Small Business\r\n\r\nAmphibious Medics was founded by Mike Donoghue, a diver and set medic, to serve the marine side of LA media productions. We moved into the construction first aid industry after numerous requests from non-entertainment entities. We are now proud to be part of some of the most important construction projects and high profile productions in the country. In 2011, with a nationwide staffing network in place, the Amphibious Medics emergency response and dive teams were in position to “get dirty” with the nation’s largest obstacle racing events, including Tough Mudder and Spartan Race. The high energy excitement of these extreme events has ignited a passionate following among emergency services personnel across the U.S. who are eager to share in the professional challenge that comes with working as an Amphibious Medic.\r\n\r\nOur nationwide network of medics are thoroughly screened by our multi-layered vetting process. To be an Amphibious Medic, membership in the National Registry of EMTs and Paramedics alone is not enough – our crew must demonstrate medical authority and responsibility. Attitude, professionalism, and personal appearance are all considered in the exclusive Amphibious Medics hiring process, assuring our clients that responsive and enthusiastic people, each with a passion to serve, are part of your project.\r\n\r\nAmphibious Medics is recognized as a Disabled Veteran Business Enterprise, and is a Certified Minority Business Enterprise.