Job Description
Job Description
We are looking for a dedicated Administrative Assistant to join our team in New Holland, Pennsylvania. This long-term contract position offers the opportunity to contribute to a dynamic environment by supporting claims operations and delivering exceptional customer service. The ideal candidate will play a key role in ensuring the smooth handling of administrative tasks and communication with agents, policyholders, and claimants.
Responsibilities:
- Provide accurate and timely responses to customer inquiries regarding claims.
- Organize and process incoming correspondence to ensure a smooth workflow.
- Manage outgoing mail, including checks and other documentation, to meet deadlines.
- Prepare, review, and maintain reports on a daily, monthly, and quarterly basis.
- Transcribe and document statements for cases requiring further legal or arbitration review.
- Process vendor payments with appropriate approvals in place.
- Support team operations by maintaining records and tracking key program details.
- Assign and manage file information for claims, ensuring consistency with policy guidelines.
- Update system codes for specific claims using external vendors.
• Proven experience in administrative assistance or a similar role.
• Strong skills in answering inbound calls and providing customer service.
• Proficiency in office administration and data entry tasks.
• Ability to handle receptionist duties and manage workflows efficiently.
• Familiarity with claims processing or insurance-related tasks is preferred.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaborate with team members.
• Proficient in using computer systems and office software.