Part-Time Veterans Administrative Assistant

Job Description

Job Description

Job Title: Part-Time Veterans Administrative Assistant
Team: Homeless Veterans Reintegration Program (HVRP)
Location: Santa Ana, CA
Compensation: $20/hour

Purpose: America Works of California, Inc., a socially conscious company, is seeking a part-time Administrative Assistant to manage front desk duties and Veteran intake process for a workforce development program. The ideal candidate is highly skilled in computer and customer service skills, welcoming, and passionate about serving disenfranchised populations, especially military veterans.

Duties and Responsibilities

• Provides administrative support to ensure efficient office operation
• Outreach and canvas community hubs such as shelters, non-profits, community-based organizations, transitional housing, public libraries, etc. to identify eligible participants
• Assist clients with intake and enrollment process
• Greets and provides warm welcome as the initial point of contact for all participants, guests, and partners at the office
• Utilizes computer systems (Microsoft Office, Salesforce, etc.) to schedule meetings, send emails, and manage files
• Manages multi-line phone system, screening and prioritizing calls
• Conducts outreach to program participants via phone, email, and mailers
• Assist with maintaining and organizing confidential participant files
• Assist with special projects as needed

Desired Qualifications

• Must be able to work part-time at least 20 hours a week
• Minimum of 4-year degree, recent college grads are encouraged to apply
• Must be proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)
• Proficiency in Salesforce, Microsoft Teams, and SharePoint preferred
• Excellent customer service skills
• Detail oriented with exceptional organizational skills
• Strong oral and written communication skills
• Able to meet deadlines and have a high degree of flexibility to adapt to changing tasks and priorities
• Should be willing to learn other roles and advance, if the opportunity presents itself
• Passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness