<h3>Job Description</h3>
Job Description
Customer Support Specialist
 
Location: Louisville, KY (onsite)
 
A stable, privately held distribution and logistics company is seeking a Customer Support Specialist to support a high-volume, industrial client base. This organization has a long-standing presence in the market and offers strong stability and growth potential.
 
Position Overview:
<ul>
<li>Manage customer orders, inquiries, and updates</li>
<li>Coordinate with internal teams to ensure accurate and timely fulfillment</li>
<li>Support sales and assist with issue resolution</li>
<li>Maintain records and contribute to process improvements</li>
</ul>
Benefits
<ul>
<li>2 weeks PTO + 5 sick days</li>
<li>8 paid holidays</li>
<li>Health, dental, and vision insurance</li>
<li>Life insurance and EAP program</li>
<li>401(k) plan</li>
<li>Discretionary profit sharing</li>
</ul>
 
 
What They’re Looking For:
<ul>
<li>1+ year in a similar role in a similar industry </li>
<li>Detail-oriented and process-driven</li>
<li>Strong communication skills (written and verbal) with a proactive mindset</li>
<li>Bilingual is a plus</li>
<li>Comfortability in EXCEL, Outlook, and a CRM system </li>
</ul>

Customer Service

Job Description