Patient Care Coordinator

Job Description

Job DescriptionBenefits/Perks

• Competitive Compensation
• Careers Advancement
• Paid Vacation & Sick Leave
• Supportive & Collaborative Remote Team Culture

a2z Physical Therapy is a Maryland-based company hiring a Remote Patient Care Coordinator with a background in home health or physical therapy.

Job Summary:
As a key member of our administrative team, you’ll manage patient scheduling, facilitate communication between therapists and clients, and ensure accurate documentation throughout the care process. This is a fully remote role supporting our growing home health services. We're looking for a proactive, detail-oriented, and compassionate professional to help deliver seamless care behind the scenes.

This role is vital to our success in managing in-home therapy across multiple counties, and we’re looking for someone who is empathetic, organized, proactive, and thrives in a fast-paced healthcare setting.


Responsibilities:

• Serve as a welcoming and responsive first point of contact for patients and referral partners (phone, text, and email).
• Collect, verify, and input patient demographics, insurance, and referral information into EMR systems.
• Assign therapists based on patient needs, therapist availability, and travel zones.
• Coordinate intake of referrals from physicians, hospitals, and home health agencies.
• Schedule patient appointments and manage the appointment calendar.
• Use of physical therapy platform, Microsoft Office, and other computer programs.
• Communicate with physical therapists regarding any updates or changes to their schedule.
• Communicate updates and changes to therapists and administrative staff in real-time.
• Assist with claims tracking, coding issues, and documentation requests as needed.
• Support the hiring and onboarding process for field staff (PTs, PTAs, & NPs).
• Participate in team meetings and assist with quality assurance initiatives.

Qualifications:

• High school diploma or higher (Required)
• Minimum 1 year of experience in a home health or physical therapy setting (Required)
• Prior experience with scheduling, patient intake, and EMR use
• Strong administrative and organizational skills
• Strong knowledge of medical terminology, especially related to therapy and orthopedics
• Ability to multitask and prioritize tasks effectively
• Speaks Spanish but is not required.
• Comfortable using:
  • Microsoft Office
  • Google Workspace
• Therapy scheduling or EMR software (e.g., TheraOffice, RevConnect, myHealthPoint)

Schedule:

• 40 hours a week
• Monday - Friday
• 6:00 am - 2:00 pm