Job Description
Executive Assistant to the CEO
The Executive Assistant to the CEO serves as a highly trusted partner responsible for managing the day-to-day operational flow of the CEO’s work and life. This role goes beyond traditional administrative support and requires strong business acumen, operational awareness, and the ability to anticipate needs, prioritize competing demands, and execute with speed and discretion.
This individual acts as an extension of the CEO — managing schedules, coordinating travel, driving follow-ups, and ensuring priorities move forward across the organization. The ideal candidate is organized, resourceful, tech-savvy, and thrives in a fast-moving environment where priorities shift quickly.
Responsibilities:
· Own and manage a complex, ever-changing calendar; proactively prioritize and protect the CEO’s time.
· Coordinate all travel logistics (business and occasional personal), including flights, hotels, ground travel and detailed itineraries.
· Serve as a central point of coordination across leadership to ensure alignment, preparation, and follow-through on key initiatives.
· Track and drive action items; follow up with internal stakeholders to ensure timely completion.
· Prepare materials, agendas, and communications for meetings and leadership discussions.
· Support both professional and limited personal tasks with discretion and efficiency.
· Manage office-related needs including supply ordering, vendor coordination, and support for company events or meetings.
· Anticipate needs before they arise and solve problems independently.
· Maintain strict confidentiality and professionalism at all times.
Primary Performance Measurements:
· The CEO’s time is optimized and protected
· Priorities are consistently moving forward without prompting
· Follow-ups are handled seamlessly across teams
· The CEO experiences reduced friction and increased effectiveness
· The office environment runs smoothly and professionally
Top Characteristics:
· Exceptional organizational and time management skills with the ability to manage a highly complex, constantly shifting calendar
· Demonstrated ability to manage multiple priorities with speed and accuracy in a fast-paced environment
· Strong communication skills with confidence interacting across all levels, including senior leadership and external partners
· High level of discretion, judgment, and reliability when handling sensitive and confidential information
· Comfortable operating with limited direction; anticipates needs and takes initiative without prompting
· Strong follow-through mindset with the ability to track, chase, and close out action items across teams
· Systems-savvy with the ability to quickly learn and leverage tools (Salesforce experience preferred)
· Experience supporting operational workflows or project coordination, with an ability to connect details to broader business priorities
Requirements:
· 7+ years supporting senior executives (CEO or C-suite strongly preferred)
· Bachelor’s degree in business, administration, or related field preferred
· Advanced proficiency in Microsoft Office (Outlook, Word, Excel), including complex calendar management and document preparation
· Experience managing complex domestic and international travel, including detailed itineraries and last-minute changes
· Demonstrated ability to coordinate across multiple stakeholders and drive follow-up to completion
· Experience supporting both business and occasional personal tasks with professionalism and discretion
· Experience with Salesforce or similar CRM systems preferred
About SOLID Surface Care, Inc.
Founded in 1996 in Charlotte, NC, SOLID® Surface Care, Inc. is the nation’s largest self-performing facility care company. SOLID is revered for its breadth of science-based cleaning, enhanced disinfection expertise and world-class specialty surface care. We are passionate about being environmentally conscious with our methodologies and extending the life of every surface. Our well-trained teams deliver the highest level of cleaning, disinfecting, restoration, and maintenance for all hard and soft surfaces, while providing a best-in-class client experience.
At SOLID, we care for our people by offering challenging opportunities, career advancement paths, competitive benefits, and flexible schedules. We are committed to developing expertise in all we do and seek excellence in one another and every surface we touch. SOLID’s dynamic leadership team and colleagues promote a supportive, respectful open-door culture and strive to achieve the most effective ways to work with and care for each other.