Job Description
Job Description
Responsibilities
- Respond to customer inquiries via phone and email in a timely manner.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order placements, modifications, and cancellations.
- Document customer interactions and maintain detailed records in our database.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain a high level of professionalism and adhere to company policies during all interactions.
- Collaborate with team members to improve processes and enhance customer experience.
Skills
- Proficient in data entry with strong attention to detail.
- Excellent phone etiquette and communication skills in English; multilingual abilities are a plus.
- Familiarity with medical terminology is preferred for roles within healthcare-related call centers.
- Strong computer skills with the ability to navigate various software applications efficiently.
- Bilingual candidates are highly encouraged to apply, as they can assist a wider range of customers.
- Previous experience in customer service or medical office environments is advantageous.
- Must be ok working 7 days a week
- Must be available from the hours of 3am-11pm
Join us in making a difference by providing top-notch support to our valued customers!
Job Types: Full-time, Contract, Temporary
Pay: $17.00 per hour
Company DescriptionCornerstone Staffing Solutions, a staffing firm with branches across the U.S., is one of the staffing firms recently named to Forbes America’s Best Recruiting and Temporary Staffing Firms 2023. This prestigious award is presented by Forbes and Statista Inc., the world-leading statistics portal and industry ranking provider. This is the fourth consecutive year the company has been recognized on the list.
Company Description
Cornerstone Staffing Solutions, a staffing firm with branches across the U.S., is one of the staffing firms recently named to Forbes America’s Best Recruiting and Temporary Staffing Firms 2023. This prestigious award is presented by Forbes and Statista Inc., the world-leading statistics portal and industry ranking provider. This is the fourth consecutive year the company has been recognized on the list.