New Patient Coordinator

Job Description

Job Description

Originally established in 1957, Sacramento Ear, Nose & Throat’s (SacENT) award-winning physicians are nationally recognized leaders in their fields. At SacENT, the mission of the physicians and staff is to provide the highest standard of state-of-the-art specialty medical care in a personal, compassionate manner.

ESSENTIAL JOB FUNCTIONS

• Responsible for creating and setting up new patient accounts, guiding new patients through the initial paperwork and ensuring all forms are completed accurately.
• Assist with routing calls to correct personnel as needed.
• Verifying insurance information, securing and filing medical records, and preparing for the patient's first visit.
• Relays necessary messages to staff
• Verifies referral and/or authorizations
• Acts in a courteous manner and maintains composure when dealing with angry or irritated patients
• Maintains database, fax and scan patient history and update patient account information
• Other duties as assigned.

KNOWLEDGE, SKILLS AND EXPERIENCE

Minimum Education (or substitute experience) required:

• High School degree or GED

Minimum Experience required:

• One-year medical scheduling experience, preferably in a medical office setting.
• Medical Assistant experience a plus

Skills required:

• Bilingual English/Spanish preferred
• EPIC knowledge preferred
• Customer Service focused
• Problem solving/Critical thinking
• Clear written and spoken communication
• Time management
• Good judgment and decision making
• Computer competency