Job Description
Job Description
We’re seeking a motivated and detail-oriented Customer Service Support professional to join our team. In this hybrid role, you’ll handle inbound calls, process orders, and ensure a smooth customer experience from order intake through fulfillment. You’ll collaborate with internal teams to resolve issues quickly and deliver outstanding service every step of the way.
Key Responsibilities
- Handle inbound customer calls with professionalism and courtesy.
- Accurately enter, confirm, and process orders in the system.
- Provide updates on product availability, order status, and deliveries.
- Coordinate with internal teams (Logistics, Sales, Supply Chain) to ensure timely fulfillment.
- Maintain detailed records of customer interactions and transactions.
- Assist with additional customer service tasks during peak periods.
- Escalate complex issues to appropriate team members for resolution.
Requirements
- High school diploma or equivalent required.
- Minimum of 2 years of customer service or order management experience.
- Strong communication, organization, and problem-solving skills.
- Ability to work effectively in a hybrid environment (onsite + remote).
- Must successfully pass a background check.
Company DescriptionRangam Consultants is an award winning company from the staffing fraternity. We are a multiple service provider in the Information Technology, Scientific, Engineering and administrative fields. We have a proven track record for successfully delivering mission critical consulting, support and recruiting services to various government and Fortune 500 clients.
Company Description
Rangam Consultants is an award winning company from the staffing fraternity. We are a multiple service provider in the Information Technology, Scientific, Engineering and administrative fields. We have a proven track record for successfully delivering mission critical consulting, support and recruiting services to various government and Fortune 500 clients.