Customer Service Specialist
Job Description
Job DescriptionDescription:
About Us
At Action Unlimited Resources, we’re more than a janitorial and equipment distributor, we’re a solutions partner. Family-owned and based in Delaware for more than 40 years, we've been recognized by Inc. 5000 as a fast-growing company and certified as a Great Place to Work five years in a row. Why? Because we believe in taking care of our people so they can take care of our customers.
This is Not Just a Job - It's a Values Match
At Action, our core values are non-negotiable. You must live and work by these values as they are the foundation of everything we do:
Customer First – Our first responsibility is our customers. We go the extra mile to deliver 100% SatisfACTION!
GRIT – We are determined to MAKE IT HAPPEN when others would give up, to push through difficult challenges and overcome obstacles to find a solution. We have the persistence to keep going and we do not quit.
Team – We combine our individual strengths to collaborate and work together to achieve more.
Own It – We take responsibility and accept ownership for our words, actions, and results.
If these values don’t resonate with you, this isn’t the right role—or company—for you. If they do, you’ll fit right in!
What We’re Looking For
As a Customer Service Specialist, you’ll be a key part of our operations team, responsible for providing exceptional customer service to our retail customers. You will handle face-to-face interactions with customers who are not only seeking products but Action’s expertise. This team-oriented role is ideal for someone with a strong work ethic, a positive attitude, and a commitment to exceptional service. Effective communication is essential, as you’ll work closely with other team members to provide comprehensive solutions to customers and relay their needs to outside sales representatives.
Your Responsibilities
- Report promptly to work each day.
- Engage with customers in person through our retail store front.
- Understand the needs of the customer to provide consultation on products and services
- Identify up-sell opportunities.
- Document customer interactions through CRM software to manage opportunities and communicate with outside sales team when applicable.
- Develop and maintain a knowledge base of the evolving products and services.
- Partner with the team to ensure all customer inquiries, quotes, and orders are fulfilled.
- Manage store inventory levels.
- Perform daily store opening and closing duties.
- Assist with inbound customer phone calls, emails, and text messages when necessary.
Requirements:
What Experience and Qualifications do you Need?
- Energetic, organized self-starter who thrives in a fast-paced, team-oriented environment.
- The ability to calmly and professionally multitask.
- Demonstrated ability and desire to learn new things.
- Excellent verbal and written communication skills.
- Intermediate computer knowledge including Microsoft Office.
- High level of grit and personal integrity.
- A follow-up and follow-through personality.
- Heart to always do the right thing and admit mistakes (they will happen and its ok).
- High School diploma, GED, or equivalent combination of work and educational experience.
- 1+ year customer service or retail experience preferred.
Why Work With ACTION?
- Competitive pay
- Health, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Life and Disability Insurance
- A supportive team environment
- Opportunities for growth and training
Action Unlimited Resources is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to Apply
To be considered, please submit:
- Resume with references
Be part of something more. Be part of ACTION..