Job Description
Job Description
Job Title:
Customer Service Rep I
Reports To:
Showroom Manager
Salary:
Base rate
Benefits:
- 100% 401K match up to 4%
- 3-tier medical insurance
- 2-tier dental insurance
- Vision insurance
- Employer paid life insurance
- Critical illness, hospital indemnity & accident insurance
- $3,000 tuition reimbursement
- PTO
Purpose:
Responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. Work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.
General Description:
- Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
- Receive, verify and process payments relating to point of sale orders.
- Perform point of sale order data entry and troubleshooting.
- Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
- Answer and manage phone calls on a timely basis.
- Provide administration and sales support to field sales personnel.
- Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
- Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
- Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
- Receive, research, respond, and, if necessary, assist other departments to solve, any and all customer service related issues, including delivery dates and order shortages.
- Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
- Provide certain administration/sales support to regional field sales personnel.
- Other duties as assigned.
General Requirements:
- 1-3 years of related experience in customer service, preferably in a warehouse or logistics environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Knowledge of Microsoft Office Suite and experience working with inventory management systems.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Computer focused to learn internal system as well as other web-based processing systems.
- Able to identify problems providing prompt resolution.
- Work with product returns, processing credits, submitting claims with shipping carriers.
- Multi-task; comfortable working with a fast paced environment; able to set priorities.
Monday - Friday
8:00 AM - 5:00 PM