Job Description
Job Description
SUMMARY:
The Client Relations Coordinator (CRC) is responsible for orienting new clients to the Center, assessing job-related skills and interests, and coordinating all Community Service Program activities. The CRC ensures that clients are engaged, supported, and equipped with essential items and information during their stay. This position also serves as a backup to the Intake Coordinator to ensure continuity of intake operations and support during absences or high-volume periods.
DUTIES AND RESPONSIBILITIES:
- Conduct client orientation, including rules, expectations, ID badge issuance, and identification of special needs or concerns.
- Interview clients to document job-related experience, aptitude, and preferences for Community Service Program assignments.
- Provide Community Service Program feedback to Program Services staff; coordinate schedules and oversee placements.
- Participate in multidisciplinary Care Team meetings as necessary.
- Store and recycle belongings of former clients; maintain corresponding documentation.
- Provide clients with essential items such as strollers, diapers, and locks, and maintain accurate records of inventory and distribution.
- Assist with monitoring AED equipment and other assigned duties.
- Backup Responsibilities:
- Assist with regular and emergency intakes as needed.
- Enter demographic information into HMIS when providing backup support.
- Support bed availability reports and dorm walkthroughs if required.
- Assist with completing intake documentation and facilitating client flow during high-volume periods.
- Perform other duties as assigned.
QUALIFICATIONS:
- Strong understanding of issues affecting clients.
- Excellent conflict resolution and customer service skills.
- Experience working with vulnerable populations.
- Professional, flexible, respectful, and calm demeanor.
- Strong teamwork and leadership-by-example skills.
- Exceptional verbal and written communication skills.
- Computer literate.
- Bilingual in English and Spanish and/or English and Creole preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong understanding of issues affecting clients.
- Excellent conflict resolution and customer service skills.
- Experience working with vulnerable populations.
- Professional, flexible, respectful, and calm demeanor.
- Strong teamwork and leadership-by-example skills.
- Exceptional verbal and written communication skills.
- Computer literate.
- Bilingual in English and Spanish and/or English and Creole preferred.