Job Description
Job Description
Job Title: Customer Solutions Representative
Job Duration: 18 months
Job Location: Tulare, CA 93274
Schedule/ Shift:
- Tuesday–Thursday: 8:00 am–5:00 pm (1-hour lunch)
- Event Days: 9:30 am–6:30 pm (1-hour lunch)
- Occasional Monday/Friday shifts for special events (with advance notice)
Hours per week: 24
Job Responsibilities:
Front Desk & Visitor Support
- Greet and assist visitors upon arrival
- Provide basic technical support for conference and training rooms
- Communicate with vendors, customers, and staff
- Provide general customer service
- Maintain and uphold EEC’s mission, values, policies, procedures, and principles
Workshop & Event Support
- Coordinate logistics and set up for workshops and meetings
- Assist instructors and internal teams with administrative tasks
- Support registration, attendance, and customer inquiries
- Provide support to customers before, during, and after workshops and events
Facilities & Operations
- Support building operations and maintenance
- Organize operational documents and support document development
- Submit facility maintenance requests
- Order and manage supplies
Tours and Demo support:
- Set up & assist team with equipment demonstrations, tours, and consultations.
- Assist with scheduling and coordinating tours
Lending Program Support:
- Monitor and assist all reservations for lending programs
- Prepare and package equipment based on reservations
- Support program pick-up and drop off at the EEC
- Keep accurate loan records
Required:
- High School Diploma
Desired:
- Bilingual (English/Spanish)
- Proficiency in Microsoft Office and internet-based applications
- Strong customer service and communication skills
- Ability to multitask and prioritize
- Attention to detail and organizational skills