Job Description
Job DescriptionPosition Summary
The Medical Receptionist is responsible for managing front desk operations, ensuring a smooth and efficient patient experience, and maintaining accurate patient records in a fast-paced primary care environment. This role requires strong communication skills, attention to detail, and a working knowledge of medical terminology, insurance processes, and electronic health record systems.
The ideal candidate is professional, organized, patient-focused, and able to multitask effectively while supporting providers, staff, and patients.
Key ResponsibilitiesFront Desk & Patient Experience
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Greet patients and visitors in a professional, friendly, and welcoming manner.
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Manage patient check-in and check-out processes efficiently.
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Maintain patient flow and communicate delays or issues appropriately.
Scheduling & Administrative Support
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Schedule appointments and manage provider calendars accurately.
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Confirm appointments and update demographic and insurance information as needed.
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Respond to patient inquiries regarding appointments, services, and office procedures.
Insurance, Billing & Collections
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Verify insurance eligibility and coverage prior to patient visits.
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Collect co-pays, deductibles, and outstanding balances in accordance with company policy.
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Process payments and issue receipts while maintaining HIPAA compliance.
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Assist with medical collections in accordance with organizational policies and procedures.
Medical Records & Documentation
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Maintain patient records by reviewing, verifying, and ensuring documentation accuracy.
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Assist with medical coding tasks using ICD-10 standards as applicable.
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Scan, upload, and manage patient documentation within the electronic health record system.
Technology & Systems
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Use electronic health record (EHR) systems such as Epic, Meditech, eClinicalWorks, or similar platforms for data entry and retrieval.
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Maintain accuracy and confidentiality of all patient information.
Team Collaboration & Compliance
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Collaborate with clinical and administrative staff to ensure smooth front desk operations.
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Maintain strict confidentiality and comply with HIPAA, organizational policies, and regulatory requirements.
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Maintain a clean, organized, and professional work environment.
Required Skills & Qualifications
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High school diploma or equivalent required.
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Prior experience in a medical office, healthcare administration, or front desk role preferred.
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Proficiency in medical terminology and familiarity with ICD-10 coding.
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Experience using electronic health record (EHR) systems such as Epic, Meditech, eClinicalWorks, or similar.
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Strong understanding of HIPAA regulations and patient confidentiality.
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Excellent verbal and written communication skills.
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Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
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Experience with insurance verification, patient billing, and medical collections is a plus.
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Strong organizational and time-management skills.
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Positive, team-oriented attitude with a commitment to excellent patient care.
Other Duties and Responsibilities
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Maintain a safe and compliant work environment.
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Perform other duties and responsibilities as assigned to support clinic operations.