Account Supervisor

Job Description

Job DescriptionSalary: $90,000 to $105,000

Do you have a passion for creating high-quality creative marketing materials that exceed client expectations? Have clients considered you an invaluable partner in the success of their strategic imperatives? Victory Healthcare Communications, an award-winning pharmaceutical advertising agency with over 35 years in the industry, is looking for anAccount Supervisor to help us respond to client challenges with innovative solutions and consistent success.

Title: Account Supervisor

Reports To: Account Director

Classification: Salary, Exempt, $90,000 to $105,000

Employment Type: Full-Time with 3-month probationary period

Job Location: Hybrid (2 days per week onsite in Basking Ridge, NJ required)

The Role:

TheAccount Supervisorhas overall accountability for developing and maintaining working relationships with project owners, product managers, and customers to achieve project objectives. TheAccount Supervisorwill manage business relationships and organic growth, craft key internal and external business messages, and ultimately, present ideas to clients. This is a role for a professional with a proven record of leading production of the highest quality programs, products, and deliverables for clients.

Candidate must have a strong background in market access, with comprehensive knowledge of healthcare topics such as managed care, medical/prescription insurance terminology, and coverage/cost information.Candidate must also understand how Creative/Production Agencies run. This role is ideal for someone with a passion for organization, problem solving, and critical thinking; experience guiding jobs through internal and external workflows; and confidence in conveying ideas and directives to coordinate/execute/delegate tasks and ensure project milestones are achieved on schedule.

Top Responsibilities:

• Client Relationship Management
• Development of Account Strategy
• Account Planning & Leadership
• Crafting innovative solutions and strategies
• Client success advocate across all projects for assigned accounts
• Generating and maintaining revenue forecasts

Client Partnership & Organic Growth:

• Contribute to new business development and lead generation
  
• Establish a strategic partnership with client(s) beyond the day-to-day
• Actively participate in pitches and presentations and suggest tactics that best support market strategy
  
• Develop depth of understanding for assigned products, related medical areas, and competitors
  
• Participate in a weekly Sales Call
• Drive project execution by building rapport with internal and external teams
• Conduct regular status meetings to communicate project development and maintain alignment with client objectives
• Inform client(s) on all aspects and timing of project development, including internal agency process/requirements

Internal Account Management & Leadership:

• Contribute to overall team process by sharing ideas and best practices
  
• Ensure proper brand strategy is pulled through into all work streams
  
• Work with Project Managers to develop and maintain timelines throughout the life of a job, including management of deliverables and client milestones
• Communicate project updates to team, including shifts in project scope, direction, or timing that may impact agency resource requirements
  
• Review hot sheet/status grids, as well as materials for quality and accuracy throughout the process (brand and editorial standards, consistency, comprehension, execution)
  
• Understand and convey requirements for MLR review and editorial process to ensure compliance with client guidelines, working closely with QA Manager
• Evaluate performance of staff in collaboration with Operations/HR (identifying strengths, weaknesses, and areas for development)
  
• Approve timesheets for direct reports
  

Financial Management:

• Develop proposals and SOWs based on accurate estimating and tracking of hours, and reconciliation against estimates
• Continuously monitor client budgets and communicate when changes in direction or new requests impact scope
• Regularly review financial status of account(s) with supervisor and accounting
• Participate in any necessary financial meetings to ensure accurate internal data and to support client financial status communications

Performance Standards:

• Show commitment, determination, confidence, and ownership of projects
  
• Have executive presence, including outstanding presentation and communication skills
• Identify opportunities and contribute to new business development
• Highly organized and detailed oriented
• Provide exemplary warm and engaging customer service
• Strong communication skills (written and oral) and demonstrates the ability to give clear direction to the team on action items and deadlines
  
• Work well with diverse individuals and cross functional teams
• Command respect of freelancers and designers and be able to effectively oversee and manage work
  
• Work individually, under pressure, and meet deadlines, while maintaining a positive attitude
  
• Show a strong understanding of all roles in the process, particularly those most related to the skills of the core team
• Lead meetings, negotiate conflicts, build teams and understand group dynamics, and enable creative thought processes
• Organizational and procedural excellence, as following workflow guidelines and understanding the process is extremely important
  

Background/Experience/Skills:

• Bachelors Degree and/or10+ years experience in the life sciences, pharmaceutical industry or in medical education/advertising
• Understanding of how Creative/Production Agencies run
• Deep understanding of FDA requirements for marketing materials (knows ISI/fair balance/comprehends scientific lingo)
• Understanding of MLR review process
• Experience with senior client level relationship management (be seen as an expert within marketing)
• Proven problem solving, critical thinking, and networking skills, as well as confidence in conveying ideas and directives
• Proven ability to contribute to new business development and lead generation, build account plans, and respond to proposal requests
• Experience in identifying opportunities and converting these into business
• Ability to make successful presentations and lead meetings
• Experience working on sales training materials to educate field representatives on brand-specific access challenges and solutions
• Excellent computer proficiency in Microsoft Office (PPT, Word, Excel)
• Veeva/Vault PromoMats experience a plus
• Maintain regular hours and work overtime for high priority projects

Victory Healthcare Communications is committed to hiring and developing exceptional talent toperform the many tasks necessary to providing high-quality service. An integral part of this policy is to provide equal employment opportunity for all persons considered for employment and to recruit and administer hiring, working conditions, benefits and privileges of employment, compensation, training, opportunities for advancement (including upgrading and promotion), transfer, and termination of employment (including layoffs and recalls) for all employees without discrimination because of race, creed, color, national origin, nationality, ancestry, age, sex (including pregnancy), familial status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military status, mental or physical disability (including perceived disability and AIDS and HIV status), or other characteristics unrelated to a persons qualification and/or job performance). If you are truly detail oriented, you will discover that we request you mention the word "spaceship" in one of the application questions.