Community Healthcare Worker

Job Description

Job Description

Hours Per Week: 40

Job Type: Full-time, Non-exempt

Summary/Objectives of Position

Under the direction of the department or project/program manager the Community Healthcare Worker (CHW) provides culturally appropriate general health education including but not limited to health, disease, and disabilities in American Indian Alaska Native (AIAN) communities. The position is responsible for client-focused outreach and home visit activities that support medical and behavioral health services, as assigned. The CHW coordinates support to clients by linking them to medical, behavioral health, and community-based resources and provides case management and data tracking.

The CHW position encompasses a wide scope of duties including data entry, connecting client with various services (housing, nutrition assistance, childcare, etc.), assisting client with applying for health insurance, scheduling appointments, and transporting duties, as needed.

Essential Duties, Functions & Responsibilities

• Answer phones and text message patients professionally.
• Gather pertinent information regarding insurance coverage.
• Clearly and concisely communicate with the patient and parent regarding post-care steps as needed.
• Properly document all patient charts and upload all records.
• Facilitate the development of wellness focused skills among assigned clients as a member of the treatment team.
• Serve as an advocate providing clients information and support.
• Promote knowledge of available service options and choices.
• Assist with teaching independent living skills such as accessing public transportation options, cooking, cleaning, accessing and maintaining stable housing, personal finances, etc.
• Recommend and make referrals to programs for the instruction of life skills, livelihood skills, and workplace readiness skills necessary for successful reintegration into family life, the workforce, and the community as assigned by providers.
• Case manages clients in group settings, individually or in their homes as appropriate.
• Monitor and keep case records on clients and report progress to supervisors; participate in wellness checks as assigned.
• Provide clients with information about community resources and keep current on referral resources.
• Attend required staff meetings and training courses as assigned.
• Maintain client charts in a responsible manner and meet all paperwork deadlines as required by funding and accrediting agencies and agency policy.
• Properly and safely transports patients and secures patients. Never transports patients in severe pain.
• In accordance with the transportation of patients, use wheelchairs and other approved assistive devices to perform the essential duties of the position.
• Demonstrates competency in transporting all specific age groups.
• Ensures the safe timely and accurate transport of patients to their destination using the proper requested equipment.
• Communicates effectively with nursing personnel, clinicians, technicians, or reception.
• Ensures the comfort of the patient by being attentive. Checks modesty and only engages in appropriate conversation involving patients.
• Alerts nursing staff immediately to any signs of patient distress or equipment malfunction.
• Maintains equipment and reports equipment needing repairs.
• Promotes vaccine awareness and administers as approved.
• Performs community outreach via face-to-face, phone calls, and virtual platforms for education and assistance.

Minimum Mandatory Qualifications:

Education:

• Requires High School Diploma/ GED.
• Medical Assistant Preferred.

Experience:

• 1 year working in a medical office setting.
• 1 year experience in medical transporting preferred.
• Demonstrates the ability to type 45 words per minute.
• Knowledge of Electronic Health Record Systems preferred.
• Case Management experience preferred.

License/Certification:

• Valid CA driver's license.
• First Aid/CPR certification preferred.

Skills:

• Must demonstrate the ability to maintain accurate records and prepare clear and accurate reports for informational, auditing, and operational use, including capacities for attention to detail and for reviewing and verifying data accuracy.
• Possess the ability to perform well in group problem-solving situations and use reason even when dealing with highly emotional topics.
• Possess the ability to deliver effective education, training, and presentations on medical and Behavioral Health subjects to large and small groups of various educational and cultural backgrounds.

Communication Skills:

• Demonstrates proficiency in communication and writing skills.
• Language skills: Ability to read, analyze, and interpret general and professional documents.
• Ability to write routine and correspondence.

Interpersonal Skills:

• Ability to foster teamwork; train and direct the work of team members and colleagues
• Excellent organizational skills, including the ability to work productively and make independent decisions.

Technology:

• Familiar with electronic healthcare records systems.
• Proficiency with using computer-based applications (e.g. Microsoft Office) and clinical information management systems.

Benefits Offered at BAIHP:

At BAIHP, we value our employees and strive to provide comprehensive benefits to support their well-being, financial security, and work-life balance. Here's what we offer:

• 401(k) matching
• Dental, Health, & Vision insurance
• Health savings account
• Life insurance
• Paid time off (Vacation, Sick, Vacation Reward)
• Employee Assistance Program (EAP)

Indian Preference

Bakersfield American Indian Health Project (BAIHP) complies with the Indian Preference Act. Preference in hiring is given to qualified Native Americans under the Indian Preference Act (Title 25, US Code, Sections 472 and 473). Subject to, but not in derivation of the Act, we are an equal opportunity employer.