Patient Care Coordinator - Outpatient Physical Therapy

Job Description

Job DescriptionBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Accelerate Therapy and Performance is seeking a growth-minded and customer-oriented individual to join our happy, engaging, and passionate team as a Front Office Patient Care Coordinator and PT Tech. In this role, you'll play a vital role in helping people move, heal, and live to their fullest potential by providing excellent patient care and administrative support to our providers. This position is applicable for both our Concord, NC and Salisbury, NC clinics. Since we truly operate as one team, some coverage at either clinic may be required.

Responsibilities:

• Greet and check in patients with a warm and welcoming demeanor, reflecting our customer-oriented approach.
• Schedule and manage appointments, ensuring efficient clinic flow and meeting patients where they are in their scheduling and rehabilitation needs.
• Answer phone calls, respond to emails, and address patient inquiries promptly with clear and compassionate communication.
• Collect payments and verify insurance benefits, maintaining accurate records and demonstrating initiative to resolve any billing issues.
• Assist with patient intake and paperwork, ensuring compliance with HIPAA regulations and providing a seamless patient experience.
• Maintain a clean and organized workspace, promoting a positive and inviting clinic environment.
• Collaborate closely with the physical therapy team to provide seamless patient care, embodying our commitment to teamwork.
• Assist with various administrative tasks, such as filing, scanning, and data entry, displaying a growth mindset by learning new processes.
• Provide some Physical Therapy tech duties such as setting patients up on modalities and assisting with back office duties, further helping people return to what they want and love to do.

Qualifications:

• High school diploma or equivalent
• Previous experience in healthcare or customer service preferred
• Strong interpersonal and communication skills, fostering a happy and engaging environment.
• Sharp attention to details in all job aspects.
• Excellent organizational and time management skills, demonstrating initiative and the ability to prioritize effectively.
• Proficient in computer software, including Microsoft Office Suite, web-based applications, EMR systems, and Google Suites (being open to change and learning new technologies).
• Positive and empathetic attitude, reflecting our customer-oriented philosophy.
• Willingness to learn and adapt to new procedures and technologies with a growth mindset.

If you are a detail-oriented individual with a passion for helping others and a desire to work in a happy, engaging, and passionate environment, we encourage you to apply. In addition to this application, please send an email to our hiring manager, Blair, with answers to the following questions: 1) What quality, experience, skill set do you present with that would make you the best candidate for this position? 2) Our goal is to hire an individual for this position who would be an asset to our team and want to stay and grow with us for years to come. Where do you see yourself professionally in 5 years? 3) If you were faced with a situation where you had an unhappy client/customer/patient because of the service that they received, how would you address the situation to help set it straight?

Answers to these questions should be sent via email to blair@accelerate-pt.com with the subject line stating "Patient Care Coordinator Interest."

After you have submitted your answers to Blair, please apply to our position and our recruiting manager will be in touch to set up a time to speak with you further. Applications unaccompanied by an email to Blair with answers to the 3 questions will not be considered.


We encourage you to explore our LinkedIn profile and website to learn more about Accelerate Therapy and Performance and the exciting opportunities that await.


www.accelerate-pt.com www.linkedin.com/company/acceleratetherapyandperformance


Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Orthopedics
• Physical & Rehabilitation Medicine
• Sports Medicine

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends