Job Description
Job Description
We are looking for Emergency Dispatch Operator for our client in Irving, TX
Job Title: Emergency Dispatch Operator
Job Location: Irving, TX
Job Type: Contract
Job Description:
- Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
- Receives processes and dispatches emergency calls to responsible agency or customer contacts.
- Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
- Acknowledges alarms received and dispatches appropriate personnel for issue at hand.
- After dispatch, logs call into system activity report.
- Generate statistical or investigative reports for management.
- Continuously monitor alarm signal queue prioritized response.
- Document all calls with appropriate resolution codes and notes.
- Provide quality customer service on every call.
- Exercise good listening skills.
- Communicate clearly and effectively with customers and agencies.
- Manage length of calls.
- Attend monthly training sessions.
- Be familiar with emergency procedures Review and critique recorded conversations for purposes of improving customer interaction skills.
Education:
- High School Diploma or GED.
- Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus.
- 1-3 years Customer Service experience.
- Prior security call center experience is preferred.
- ACD knowledge helpful
- Good verbal and written communication skills to effectively communicate over the telephone.
- Excellent customer service skills and ability to work in a dynamic fast paced environment.
- Ability to navigate a computerized data entry system or other relevant applications.
- Knowledgeable in Microsoft Windows (Word) and the internet.
Company Descriptionvisit our career site to see all open positions @ http://jobs.cynetsystems.com
Company Description
visit our career site to see all open positions @ http://jobs.cynetsystems.com