Medical Receptionist Medical Assistant

Job Description

Job Description

About Us

Transformation Health Services, PLLC is a trusted mental health outpatient practice dedicated to providing compassionate and comprehensive psychiatric care. Our team is committed to creating a welcoming and supportive environment for every client who walks through our doors.

Position Overview

We are seeking a full-time Medical Receptionist Medical Assistant to serve as both the first point of contact for our clients and to provide light clinical support. This individual will play a key role in ensuring smooth daily operations by greeting patients, managing check-ins, answering phone calls, and assisting with administrative and clinical tasks. The ideal candidate is organized, professional, and thrives in a fast-paced environment.

Responsibilities

Front Desk & Administrative:

• Greet and check in patients in a friendly, professional manner.

• Answer incoming phone calls and direct them appropriately.

• Schedule, confirm, and manage patient appointments.

• Verify patient information and insurance details at check-in.

• Collect co-pays and process payments as needed.

• Maintain a clean and welcoming reception area.

• Assist with administrative duties such as filing, scanning, and data entry.

• Ensure excellent communication between patients, providers, and staff.

Clinical Support (as needed):

• Assist with urine drug screens (UDS) and genetic testing.

• Provide occasional support with injections under provider supervision.

• Document accurately in the electronic medical record (EMR).

• Follow HIPAA and confidentiality standards.

Qualifications

• High school diploma or equivalent required; associate degree preferred.

• Previous experience in a medical office, front desk, or medical assistant role preferred.

• Strong customer service and communication skills.

• Ability to multitask and stay organized in a busy office setting.

• Proficiency with computers and scheduling systems (EHR experience a plus).

• Professional, reliable, and compassionate demeanor.

Schedule

• Monday – Friday, 8:30 AM – 5:00 PM

• No evenings or weekends required

Benefits

• Paid Time Off (PTO)

• Health Insurance

• 401(k) Retirement Plan

• Competitive pay (salary based on experience)

• Supportive and team-oriented work environment

• Opportunity to make a meaningful impact in mental health care