Job Description
Job Description
Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthy, love openly, and achieve equality and inclusion. For over 50 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.
Job Summary
The Coordinator of Wellness plays a pivotal role in fostering an environment of holistic health, prevention, and well-being. This position is responsible for creating, organizing, and facilitating a range of wellness, sexual health, and HIV prevention services designed to enhance health outcomes, improve overall quality of life, and promote physical, mental, and social well-being.
These services include wellness education, complementary therapies, and PrEP (Pre-Exposure Prophylaxis) awareness and linkage to care. Programming aims to reduce barriers to accessing comprehensive, affirming care by addressing diverse health needs beyond traditional medical interventions.
Key responsibilities include managing all logistics related to patient enrollment, coordinating instructor recruitment, and overseeing facility use for program activities, such as room scheduling. The Coordinator also actively participates as a group instructor, delivering engaging, evidence-based wellness education and prevention education that inspires healthier lifestyles, supports informed sexual health decision-making, and foster community connections.
By offering complementary therapies, prevention education, and innovative wellness programming, the Coordinator ensures that individuals have access to tools and resources that empower them to take an active role in their health journey. This role is integral in bridging gaps in care, strengthening linkage to preventive services, and fostering a proactive, sex-positive approach to wellness that supports a vibrant and resilient community.
Core Whitman-Walker Primary Essential Duties:
- Performs and behaves in accordance with Whitman-Walker’s mission, cultural norms and core values of dignity, respect, affirmation, and humility.
- Maintain a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
- Demonstrate excellent customer service by identifying and exceeding customer requirements.
- Adhere to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
- Maintain data integrity through conscientious use of relevant tools and employing a system of checks and balances.
- Demonstrate organizational skills necessary to multi-task, meet deadlines and re-prioritize as needed.
- Participate in organizational quality and performance improvement activities.
Role Specific Primary Essential Duties:
- Coordinates with all managers regarding the planning and implementation of all patient health promotion and wellness groups. Develops a robust schedule of events that motivates and engages patients.
- Solicits input and feedback from clients and conducts patient needs assessments associated with health and wellness.
- Builds professional partnerships with other organizations that support the efforts of health promotion, wellness, sexual health, and HIV prevention efforts..
- Coordinates the complementary therapies component of the group-level intervention program, collaborating with internal providers and external partners to deliver services such as diabetes self- management groups, HIV education, sexual health education, yoga, massage, reiki, smoking cessation, healthy eating, obesity counseling, etc.
- Provides PrEP education, promotion, and navigation support, including facilitating referrals and linkage to PrEP, HIV testing, and STI services in collaboration with clinical and prevention teams.
- Recruits and train volunteers who support applicable activities; facilitates volunteer supervision meetings.
- Conducts screening intakes for all participants in the program
- Tracks and monitors participant attendance
- Prepares monthly productivity reports
- Conducts ongoing program evaluation
- Coordinates advertising/marketing for wellness and prevention programming.
- Manages meeting space
- Other duties as assigned.
Budget Responsibilities: N/A Management Responsibilities: N/A
Core Whitman-Walker Knowledge, Skills, and Talents Required:
- Must be detailed and deadline oriented
- Ability to work independently with minimal supervision.
- Ability to manage time and effort in order to meet strategic objectives.
- Knowledge of principles and processes for providing excellent customer service, both internal and external.
- Knowledge of all applicable WWH policies and procedures.
- Excellent oral and written communication skills.
- Knowledge of healthcare information systems with the ability to adapt to new electronic medical record and population health platforms.
- Analytical skills necessary for the preparation of accurate, concise, and comprehensive reports.
- Ability to maintain records and information in an accurate, timely and confidential manner.
- Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
- Flexibility to work various shifts, including afternoon, evening, and weekend shifts as necessary.
- Flexibility to work within the organization’s various locations as necessary.
- Commitment to health equity.
- Flexibility to work within the organizations’ various locations, as necessary.
A 37.5-hour work week is a general requirement, with a flexibility of schedule – shifts may sometimes include evening and occasional weekend hours. Some early morning and late evening coverage may be required depending on scheduling requirements.
Role Specific- Knowledge, Skills and Talents Required:
- Strong knowledge of the models of change and behavioral interventions that positively impact health.
- Ability to conduct sensitive, empathetic interviews that respect the dignity and diversity of clients.
- Ability to maintain client records and information in an accurate, timely and confidential manner.
- Excellent oral and written communication skills, including the ability to develop professional relationships with Whitman-Walker providers and outside organizations and individuals
- Strong interpersonal skills, including the ability to facilitate groups.
- Sensitivity to all areas of diversity, including HIV status, race, ethnicity, ability, age, sexual orientation and gender identity.
- Knowledge of ambulatory healthcare, HIV/STIs, substance use, PEP/PrEP.
- Knowledge of techniques for assessing clients’ needs, developing risk-reduction and referral plans, identifying resources, making referrals, following up to ensure completed referrals, documenting client interactions, and proactively supporting clients’ pursuit of goals.
Education and Experience Required:
- 4 years of direct experience or bachelor’s degree in public health, psychology, social work, or related field.
- At least one year of experience working with diverse patient populations.
- At least two years of experience in providing health education and risk reduction counseling on related health risks required.
- Experience working with a broadly diverse population and ability to work harmoniously with diverse groups of individuals is required.
Working Conditions:
Working conditions for this position are normal for an office environment. Individuals may be required to work evenings and / or weekends and organize events.
Physical Demands:
- Lifting: No more than 20 lbs. and infrequently.
- Movement: Standing and sitting for long periods.
- Visual: Long periods on computer.
- Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
- Communication: Direct and indirect communication. Written and verbal competency.