Job Description
Job Description
Responsibilities & Duties -
- Hire, train, supervise and lead separate Customer Service and Sales Administration teams
- Regularly audit, evaluate and revise all processes and procedures, as necessary and appropriate, to incorporate “best practices” and ensure repeatability and survivability.
- Set-up and maintain all customer accounts and related databases and ensure all information, including, but not limited to, customer “Bill To”, “Ship To”, credit and contact information, as well as product specifications, pricing, allowances, incentives, commissions, cash and freight terms is accurate.
- Work with Sales, Manufacturing, Logistics and Finance to ensure all customer requests for pricing (i.e. RFP), information (i.e. RFI) and/or samples are fulfilled timely and accurately by the Customer Service team.
- Enter, track and revise orders, as necessary and appropriate, to comply with customer requests and/or ensure customer compliance with previously agreed up terms and conditions of sale.
- Monitor all customer KPI’s, including but not limited to On Time/In Full (“OTIF”) performance, in stock levels, complaints and compliance with various labeling, packaging, palletizing, routing and/or other requirements, notify key stakeholders of non-compliance and take all necessary and appropriate remedial action.
- Monitor daily “Order Issue Report (OIR) and, as necessary and appropriate, notify key stakeholders of any problems, work on an inter-departmental basis with manufacturing, purchasing, logistics and/or other interested parties to remediate any problems and escalate unresolved issues to successively higher management levels in pursuit of a satisfactory, if not optimal, solution.
- Monitor customer order patterns and year-to-date (YTD) performance and, as necessary and appropriate, notify key stakeholders, including sales representatives and sales management, of any anomalies in an effort to avoid or, at least, mitigate potential damage.
Minimum Requirements -
- Bachelor’s degree from an accredited four (4) year college or university or equivalent combination of on-the-job training, professional development, experience and education
- 10-12 years of work experience demonstrating steady personal and professional growth in fast paced, high volume Customer Service or similar customer facing positions, including at least four (4) years in management. Manufacturing experience preferred but not required.
- Intermediate to Advanced level Microsoft Office Suite skills (Word, Excel, Access, PowerPoint, Outlook, Teams) required.
- Strong management, leadership, organizational and administrative skills, able to multi-task and stay cool under pressure.
- Excellent verbal and written communications skills and ability to relate to internal and external customers and clients, alike, at all levels
Company DescriptionBranex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.
Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.
Branex Group offers the following benefits:
- Medical Insurance
- Dental Insurance
- Vision insurance
- Paid time off
- 401(k)
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Company Description
Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.\r\n\r\nBranex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.\r\n\r\n\r\nBranex Group offers the following benefits:\r\n- Medical Insurance\r\n- Dental Insurance\r\n- Vision insurance\r\n- Paid time off\r\n- 401(k)\r\n\r\n This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.