Job Description
Job DescriptionBenefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Benefits/Perks
- Competitive Compensation
- Great Work Environment
- Career Advancement Opportunities
Job Summary
We are seeking a Customer Service, Sales Order Processing & Sales Office Clerk who provides frontline support to customers and ensures smooth handling of all sales-related administrative tasks. This role manages the full order cyclefrom inquiry to deliverywhile supporting the sales team and maintaining high standards of accuracy, communication, and customer satisfaction.
Responsibilities
-
- Serve as the first point of contact for customer inquiries via phone, email, and in person.
- Provide product, pricing, and order information in a timely and professional manner.
- Resolve customer issues, escalating complex cases when necessary.
- Maintain accurate customer records and update account information as needed.
- 2. Sales Order Processing
- Enter and process customer orders accurately into Quickbooks.
- Verify pricing, product availability, delivery dates, and terms before confirming orders.
- Coordinate with logistics, warehouse, and production teams to ensure timely fulfillment.
- Monitor order status and proactively communicate updates or delays to customers and internal teams.
- Prepare quotations, sales confirmations, shipping documents, and invoices.
- Ensure compliance with internal policies regarding order approval, credit limits, and documentation.
- 3. Sales Office Support
- Provide administrative assistance to the Sales Manager and sales team.
- Maintain organized digital and physical filing systems for contracts, price lists, and customer documentation.
- Support sales reporting activities, including monthly sales reports and KPI tracking.
- Monitor stock levels and collaborate with purchasing for replenishment when needed.
Qualifications
- High school diploma or equivalent; associate or bachelors degree preferred.
- Experience in customer service, order processing, or sales administration.
- Strong communication and interpersonal skills.
- Solid organizational abilities and high attention to detail.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Experience with Quickbooks Desktop
- Ability to multitask and manage varying priorities in a fastpaced environment.