Payroll Support Specialist/Client Support Specialist
Job Description
Job Description
BCforward is currently seeking a highly motivated ‘Payroll Support Specialist/Client Support Specialist’ for a Hybrid opportunity in Elk Grove, IL
Position Title: ‘Payroll Support Specialist/Client Support Specialist’
Location: Elk Grove, IL
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6 Months with possible extensions
Job Type: FULL TIME (40 HRS WEEKLY) CONTRACT TO HIRE - HYBRID
Pay Range: $22.50
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Requirements:
Client Support
Client Management
Client Facing
Responsibilities :
• Client Facing with Assigned Client Base
• Works in an inbound call center environment
• Provides WFN/AutoPay Payroll Technology Support
• Supports General PR, HR & Benefit Questions
• Supports Payroll Processing Questions and Issues
• Conducts Initial Issue Troubleshooting
• Works with internal teams to resolve complex issues
-Support: Works in a shared services model to provide back-up support and workload balancing
across the team while managing the End to End Payroll Processing for assigned Client Base.
- Partner with assigned Payroll Solution Representative to understand Client needs, perform
updates and special requests, and resolve issues.
– Learn. You will continually upgrade your knowledge and skills on payroll, including federal and
state compliance, standard operating procedures, administrative practices, other products, and
desktop support tools to develop and maintain your ability to support our clients.
Skills
• Strong verbal and written communication skills
• Ability to analyze and resolve problems through effective customer interface and communication
• Must be able to work under time constraints to ensure that deadlines are met
• Excellent Professional Customer Service Skills
• Strong Organizational Skills
• Strong Process and documentation skills
• Strong Research Skills
• Proficient in MS Office applications, especially Word and Excel Proficiency in using PC
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.