Job Description
Job DescriptionDescription:
- Provide software and transactional related customer service to the organization’s users
- Assist with supporting and optimizing the organization’s business systems through updates, upgrades, business process and user needs
- Support the Financial ERP system (functionally, technically, and strategically).
- Responsible for end user resolution of issues by researching transactional issues, identifying root causes, and driving resolutions.
- Develop reports and data for individuals
- Assist in evaluating, planning, upgrading, and implementing new technologies to translate evolving business needs into software/ERP solutions
- Assist with developing procedures for business operations and improvements
- Support all professional training of ERP system and all other company software and documentation of training materials.
- Works with all departments to support all stages of projects assigned.
- Develop and Maintain connections between Enterprise Software through various methods (API/SQL Connections)
- Develop, Create, and Modify Database Schemas, Stored Procedures, and Views in Microsoft SQL Server.
- Develop, Create, and Modify SSRS Reporting and Crystal Reports.
- Develop, Create, and Modify SSDT Packages for automation purposes.
- Assist with IT helpdesk support
Requirements:
- Bachelor’s Degree with at least +5 years experience in Information Technology/Business (preferred) OR a combination of education and work experience in the fields of Information Technology or Business
- ERP implementation Experience
- Knowledge of SQL (building queries from start to finish)
- Crystal reporting application would be a plus
- Technical and functional knowledge of ERP systems and other business software
- Possess management and leadership skills to perform planning, direction & training
- Highly proficient in problem-solving and reporting skills
- Exceptional attention to detail and deadline focused
- Strong verbal and written communication and documentation skills
- Proven ability to achieve goals and objectives both independently and in teams
- Demonstrates strong organizational, analytical, and critical thinking skills while maintaining adaptability to priority changes