Job Description
Job Description
Job Title: HVAC Service Manager
Job Description
We are seeking an experienced HVAC Service Manager who will serve as our Lead Technician, responsible for managing the complete diagnostics-to-resolution cycle for residential HVAC service calls. This role combines hands-on technical expertise with leadership skills, enabling you to diagnose complex issues, propose and close solutions with homeowners, and coach a team of technicians to deliver quality, safety, and exceptional customer service.
Responsibilities
- Perform advanced diagnostics on residential HVAC systems, including gas/electric furnaces, heat pumps, mini-splits, package units, condensers, air handlers, IAQ systems, and smart thermostats.
- Develop clear solution options such as repair versus replace, present proposals, and close approved work with homeowners.
- Ensure repairs are completed to manufacturer specifications, code requirements, and company standards.
- Conduct quality control checks, callbacks analysis, and root-cause reviews to reduce repeat visits.
- Serve as the first-line technical resource for technicians, providing live troubleshooting support, escalations, and ride-alongs.
- Train and mentor technicians on diagnostics, brazing, charging, superheat/subcooling, combustion analysis, airflow verification, and proper documentation.
- Lead daily/weekly huddles, assign workloads, and uphold safety and performance standards.
- Communicate clearly with homeowners about findings, options, warranties, and maintenance plans.
- Write accurate, detailed estimates/work orders, capture photos and notes, and ensure customer approvals.
- Promote maintenance agreements and system upgrades when appropriate and in the customer’s best interest.
- Maintain inventory standards on service vehicles and coordinate with the warehouse for parts forecasting.
- Enforce OSHA and company safety policies and support permitting and code compliance as needed.
- Monitor KPIs such as first-time fix rate, average response time, callback rate, revenue per ticket, and proposal close rate.
- Partner with Install/Dispatch to ensure smooth handoffs, accurate scheduling, and minimal downtime.
Essential Skills
- 10+ years of residential HVAC service experience, including advanced diagnostics and system repairs.
- Proven experience leading or mentoring technicians in the field.
- Strong homeowner-facing communication and proven proposal/closing skills.
- Proficiency with digital gauges, combustion analyzers, micron gauges, recovery/recycling procedures, and common service software such as ServiceTitan or Housecall Pro.
- Valid driver’s license with a clean record.
Additional Skills & Qualifications
- Heat pump commissioning, inverter/communicating systems, and zoning controls expertise.
- Duct design and airflow balancing (Manual D / Manual J familiarity).
- Low-voltage controls and smart home integrations.
- Strong documentation habits and tech adoption (mobile apps, digital forms).
Why Work Here?
Join a company that values quality, safety, and exceptional customer service. We offer opportunities for professional development and a supportive work environment where your contributions are recognized and rewarded.
Work Environment
This is a full-time position with an on-call rotation for after-hours or emergency service as needed. The role is field-based with occasional shop or office time for meetings, training, and quality control. The position requires the ability to lift 50+ lbs., climb ladders, work in attics/crawlspaces, and tolerate seasonal temperatures.
Job Type & Location
This is a Permanent position based out of Simi Valley, CA.
Pay and Benefits
The pay range for this position is $94000.00 - $104000.00/yr.
Company Benefits handled by client. Possible Company Vehicle
Workplace Type
This is a hybrid position in Simi Valley,CA.
Application Deadline
This position is anticipated to close on Feb 24, 2026.
About Aerotek:
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Company DescriptionWe know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.
Company Description
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.