Customer Service Representative

Job Description

Job DescriptionForest Lake Veterinary HospitalForest Lake, MNLooking for an enthusiastic and detailed oriented Customer Service Representative
From puppies smooches to kitten cuddles, we are seeking a welcoming, multitasking, friendly and outgoing team member to come alongside our family oriented staff as a customer service representative. Work in an environment that not only seeks to provide high quality service and care to patients and clients, but that also encourages growth and learning amongst employees!
Essential responsibilities of the position:

• Greeting and assisting clients and patients promptly with a warm and welcoming tone in a busy and fast paced environment.
• Answer and return a high volume of phone calls in a prompt and timely manner.
• Scheduling appointments in accordance with company policy.
• Patient check in, patient discharge while ensuring owners have all their questions addressed.

Preferred competencies:

• Excellent communication skills
• Computer aptitude
• Answering phones and making phone calls
• Be able to use a credit card processor
• Be able to quickly our practice management system to schedule appointments and perform patient check ins, invoicing, payment processing, and client communication as well as review client/patient information

If you are ready to have a fulfilling career, if you love helping people and enjoy being around animals, please submit your resume.