Job Description
Job Description
Core Responsibilities
1. Retailer & Sales Support:
- Distribute daily order reports to assigned sales representatives
- Serve as a communication point for retailers regarding order status, product availability, and documentation needs
- Maintain accurate and timely updates to internal teams
2. Order Processing & Documentation:
- Collect, organize, and file all order‑related paperwork
- Verify order accuracy and availability prior to routing
- Maintain digital and physical documentation systems in accordance with internal standards
3. Logistics Coordination:
- Calculate truck space requirements for outgoing orders
- Prepare routing requests and communicate with logistics partners
- Track shipment timelines and escalate issues as needed
- Work with shipping department to ensure all orders are shipping on time and in full
4. Consumer Call Handling:
- Answer inbound consumer calls regarding product information
- Provide clear, accurate responses and escalate issues appropriately
- Maintain professionalism and brand‑aligned communication
Required Qualifications:
- High school diploma or equivalent
- Proficiency in Microsoft Word and Excel
- Strong organizational and time‑management skills
- Clear verbal communication skills
- Ability to work in a fast‑paced office environment
Preferred Qualifications (Not Required):
- Associate’s or Bachelor’s degree
- Prior experience in customer service, retail support, logistics, or administrative roles
- Familiarity with order management systems or routing processes
Expectations:
- Attention to Detail: Ensures accuracy in reporting, documentation, and routing calculations
- Communication: Maintains professional, timely communication with retailers, consumers, and internal teams
- Organization: Manages paperwork, digital files, and daily workflows efficiently
- Problem‑Solving: Identifies issues in orders or routing and escalates appropriately
- Technical Proficiency: Comfortable with office software and learning new systems
Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more!
Equal Employment Opportunity/Veterans/Disability Employer
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