Job Description
Job Description
Be the Voice Customers Remember
If you enjoy solving problems, staying organized, and being the calm, capable person people trust, this role is for you. Gerhart is hiring a Customer Service Specialist who thrives in a fast-paced environment and enjoys being the go-to connection between customers, technicians, and internal teams.
What You’ll Be Doing:
- Answering calls, emails, and chats from customers who need real solutions
- Making sense of requests and connecting customers with the right internal teams
- Explaining products, services, and next steps clearly and confidently
- Tracking details so nothing slips through the cracks
- Following up until the job is done and the customer is satisfied
- Communicating with vendors and field technicians to keep work moving
What You’re Good At:
- Staying organized when things get busy
- Juggling multiple priorities without losing attention to detail
- Communicating clearly and professionally
- Using systems and software to keep information accurate
- Thinking through problems and finding solutions that work
Why You’ll Like It Here:
- Your role actually matters to customers and the field team
- You will work with experienced professionals who respect what you bring to the table
- Stability from a company with over 90 years of success, plus room to grow
Perks You’ll Appreciate:
- Medical benefits with 100% employer-covered options, plus dental and vision
- Paid time off and paid holidays
- Life insurance
- Matching 401k
- Growth opportunities and professional development
Ready to Get Started?
Apply through this posting and let’s talk.